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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We spotted 3 cockroaches in our room and left. Didn't stay the night.
Business response:
Dear Zinta, Thank you for sharing your feedback on your recent visit. We sincerely apologize for any shortcomings regarding the cleanliness of our hotel. Maintaining a clean, safe, and comfortable environment for our guests is of utmost importance to us, and we regret not meeting your expectations in this regard. Rest assured, we adhere to the highest industry standards for cleanliness and pest control in our suites. We will thoroughly inspect your room and treat it as a precautionary measure. Although we regret not meeting ... read more
Dirty, smelly and not worth the money. Room was upgraded but this place was a dump. 2nd floor smelled like pot. The room floor was sticky and dirty especially the corners and around the baseboards. Bugs were crawling on the bathroom floor and the room was next to the highway which was really loud. I figured it would be loud but the cleanliness of this place was bad. Really out dated rooms that needs help. Do yourself a favor and spend more money on a nicer place than this.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate you choosing to stay at our hotel and for taking the time to provide your review. We are sincerely sorry to learn about the challenges you encountered during your visit. It is disheartening to read about the cleaning oversights and noise disruptions. Please know that your comments will be addressed with our respective teams to ensure necessary improvements and prevent future occurrences. We value your feedback as it helps us enhance the quality of our gue... read more
It was ok
Business response:
Dear Mila, Thank you for sharing your feedback. We are glad you had a satisfactory experience. We aim to provide a comfortable stay for all our guests, and we apologize if we have missed anything. We value your insights and hope to welcome you back for a seamless stay on your next visit.Sincerely,Hotel Management
I arrived to check in at 8:50pm. There was no one behind the desk to check us in. After making 3 phones an agent finally showed up at 10:15pm. The office hours sign was posted as open Mon-Fri 9am-10pm. Once we got to the room it was filthy. The toilet was filled with trash. We left...feared getting bed bugs.
Business response:
Dear Kim, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the delay during check-in and the condition of your room. We take your feedback seriously and will address this matter with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your patience and understanding. We hope to have the opportunity to regain your trust in our services on your next stay.Sincer... read more
We had 2 rooms and room 110 had fllood damage to the bathroom floor and the remote wasn't working properly. Room 120 had dried ketchup on the floor and several dirty spots. The toilet became clogged so we had to plunge with a sink plunger not a toilet plunger ourselves.
Business response:
Dear Carolann, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We appreciate your valuable feedback, which... read more
This property has roaches and mice
Business response:
Dear Kailah, Thank you for choosing us and sharing your feedback. We are sorry to learn about the cleanliness issues you experienced during your stay. We are committed to providing a clean and comfortable environment for our guests. We regret not meeting the standard we aim to maintain. We appreciate your input and take such concerns seriously. We will address the issues with our housekeeping team to ensure this does not happen again. We genuinely value your feedback as it helps us improve our services. Thank you for bringin... read more
Will never stay here again First, let me say the staff i interacted with was courteous and accomodating. When we arrived at 930pm there was no one at the front desk. Sign said dial "0" for late check-in. After 15 mins repeat dialing with no answer, finally the national hotline picked up and called the person directly. He was nice and stated that "she" was supposed to be at the desk until 10pm. We got to our room and there was an extremely loud high pitched noise coming from the fan in the bathroom, like an alarm sound. Moved... read more
Business response:
Dear Brian, We deeply regret the series of inconveniences you encountered during your stay. Your experience does not meet our standards, and we appreciate your patience and understanding. We will investigate the issues you raised, especially concerning the cleanliness and maintenance, and take appropriate measures to prevent a recurrence. Please accept our sincere apologies, and we hope you will reconsider and provide us with another chance to offer you the enjoyable stay you deserve in the future.Sincerely,Hotel Management
The original room they gave me was completely dirty. The toilet bowl was disgusting, the bed had hair and other debris on it. They put me in a 2nd room, which the manager walked in to review. It was much cleaner but had a lot of damage, a bug trap, and still dirty. I said it was better. After she left, I had to kill 2 cockroaches. The fire alarm went off too. I was concerned about it being a real emergency bc of the sketchy people in and around the building so I called the front desk to ask if it was a real emergency. He sta... read more
Business response:
Dear Jennifer, Thank you for choosing us and sharing your feedback. We are sincerely sorry to hear about your experience during your stay. Please accept our apologies for the cleanliness issues and inconveniences you faced. Your safety and comfort are our top priorities, and it's clear that we fell short in this regard. We understand your concerns and will take your feedback seriously to improve our services. It's disappointing that your stay did not meet your expectations. We would appreciate an opportunity to make this rig... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.