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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
My check in clerk was awesome, but this place is DANGEROUS. People hanging out and sitting in there cars at all hours of the night/morning blaring there music, dealing drugs, people fighting in there rooms at all hours,police showing up….AND CPS SHOWING UP FOR ABUSE .STAY FAR FAR AWAY IF YOU VALUE YOUR FAMILY AND LIFE.
Business response:
Thank you for your candid review. We are absolutely shocked to hear of your concerning claims. Our super friendly and professional staff takes every precaution necessary to address these types of issues head on, and we sincerely apologize if this did not happen for you during your stay. We take the safety and comfort of all our guests extremely seriously and can assure you that we will address this at the property level for immediate action and resolve. Thank you so much for shedding a light on the areas that deserve our att... read more
Not worth the time, headache, or money. When I called to check on the latest time I could check into my room. I was told that there were no rooms available and to call back in 30 minutes. 30 minutes later the front desk was closed so the employee lied about that. The employee I spoke to was extremely rude and disrespectful and was not willing to talk to me what so ever. She was quite clearly more concerned with leaving than making sure their guest was taken care of. I wouldn’t recommend staying at this hotel, based off of my... read more
Business response:
Thank you for your review, Michael. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Dirty and multiple roaches!!!
Business response:
Thank you for your feedback. I can certainly see your frustration with the issues that you experienced with pest sightings and billing issues. We work closely with our pest control provider to ensure that our guests do not experience this problem. We are so disappointed to hear that this was not your experience and will take the proper precautions to prevent this from happening in the future. We hope that all your future travels are wonderful ones.
OVERPRICED Roach Hotel w/ horrible employees My stay was absolutely horrific! During my 10 day/night stay I killed over 20 ROACHES. Roaches in the hallway, roaches in my bathroom, roaches in the elevator, roaches, roaches, ROACHES!!!!! When I informed the employees of the roach problem. the simply didn't give a damn! I will never go back and stay at this hotel.
Business response:
I wish you didn't have to go through that, Robert! Everyone deserves a clean and comfortable room to have a good night's rest. I understand that your concerns were not handled properly, and we are going to take the necessary steps to ensure that this situation does not happen again to any of our valued guests.
it wasnt very clean
Business response:
Thank you for your review. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
The first room we were given was not cleaned. In the second room we were given, the sink would not drain, the toilet would not flush, and there was water all over the bathroom floor. The elevator smelled like weed, the front desk feels like you're visiting a prison, and the hallways are dingy. We still have not been able to get our money back, even though we stayed all of 5 minutes. We had little kids with us and felt very unsafe.
Business response:
Thank you for your review. We are terribly sorry to see that you experienced these troubling encounters. Our team is known for their attention to detail and high-level of service and we ae are so disappointed to read that this did not come through during your short encounter. We will make sure that we address these concerns with our housekeeping team so that we can improve in these areas for all our future guests.
I booked a room and got there and the lady at the front desk with the short hair was very rude and she would not let me get a room after telling her boss on the phone that there was only single bed rooms available i ask if we could have one of those instead she told me there was no rooms i will never be goin there again and she lucky I’m not a bad person because the way she talks to people i shouldve hit her in her mouth
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you and we will make sure that this concern is addressed with the property. Best wishes in your future travels.
Got there the doors were locked and I was told the hotel was over booked and I couldn’t stay traveled from Georgia do not stay here
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit, Dennis. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.