This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. We would love to welcome you back the next time you are in the area to show you a much better experience.
Business response:
Thank you for your rating, Nicole. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Oh no! We hate to see the low rating, and apologize that you did not enjoy your time with us. We do hope that you enjoy all your future travels, Trisha.
Missed cleaning? Pest control day? Room was to be cleaned every other Wednesday. Missed the last one by a day, but I understand. Pandemic and all. This week they missed Wednesday, and now it's Thursday, Christmas Eve. Pest treatment today, but no room cleaning this week. Sorry, not having a lot of sympathy this time.
Business response:
Thank you for your candid review. We are terribly sorry for the issues that you had with the missed cleaning. Our team works hard to ensure that the housekeeping schedule is completed and we are so sorry that this did not happen. We are so sorry for any inconvenience that this created and will make sure that we address this with our team at the property. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Oh no! We are terribly sorry to see that you did not enjoy your time with us, Ryanne. We hope that you give us another opportunity to show you a much better experience the next time you are in the area! Thank you for allowing us to host you and we wish you all the best in your future travels.
Horrible! Nasty and ghetto. Needed it for the night bc I lost my house key & when I walked in the room and noticed everything instantly I left right back out!!! Heat didn’t work nor did slow ass TV, so I had to be moved to another room which was noooo better! My key card didn’t work so I slid it aside the lock and my door popped right open. Hallways smelled like cigarettes and different types of stinky food! Even for a one night stay I wouldn’t stay here! I was so uncomfortable from the time I walked in past the front desk.
Business response:
Thank you for sharing your experience with us. Your experience is in no way indicative of the high level of customer service and cleanliness that we are known for. We are so disappointed to see that you experienced so many troubling encounters, along with the problems with the heat, TV, door and unpleasant odors. We can assure you that we will forward your feedback to the property directly for immediate action and resolve. Thank you for shining a light on areas that deserve our attention and we hope that all your future trav... read more
Roaches and bad attitudes
Business response:
Oh no! We are never happy to hear that you did not enjoy your time with us! We also hate to see that there were potential pest sightings during your time with us. We take these claims very seriously and can assure you that we will address these concerns with the team at the property along with our pest control provider for immediate action and resolve. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Larika. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.