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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking lot was all busted up. We had to wait over an hour past check in time because our room wasn’t cleaned and then when we finally got in the floors were sticky and there was piles of dirt like they swept the floor then didn’t pick any of it up.
Business response:
We appreciate your feedback regarding your stay with us. The experience you had does not reflect the type of service that we uphold ourselves to. We can certainly understand the frustration over being met with a less than clean experience - and we will make sure that address this accordingly with our housekeeping team. Thank you for letting us know how we can improve and we hope that your future travels are wonderful ones.
Diann needs attitude adjustment Dont stay here any noise u get removed an kicked out even though by the reviews it is noisy anyway. Paid through hotel.com for 7 nights an only got to use 2 nights. I have panic attacks an sometimes get noisy but everybody was noisy an the diann lady told me to leave no consideration of my medical issue. Now trying to get some money refunded. This place is worse than prison no joke
Business response:
Thank you for your detailed review,. We are so sorry to hear that this was your experience. So that we remain fair and consistent, we ask that all guests abide by the policies that are set. Our staff works hard to assure that they are enforcing these rules justly. We apologize if this caused any inconvenience and hope that your future travels are wonderful ones.
My Last Stay Wasnt Bad But My Expreince This Time Around Was Awful.. My Toilet Was Broke My Whole Stay And Under The Tile In The Bathroom Kept Making The Floor Wet
Business response:
Thank you for taking the time to review your stay. We can't tell you how disappointed we are to see that our super helpful staff was not able to address the issue with the plumbing. They work hard to address these types of problems immediately and we are terribly sorry that this did not happen. We can assure you that we will address your concern with the team at the property directly to improve in this area for all our current and future guests.
The place is dirty, smells so bad like cigarettes and marijuana, many roaches in the room, dirty sheets, old beer bottle caps left behind. Disgusting!!!
Business response:
Thank you for your review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Booked room in advance and paid only to be told they where over booked. Had to find another place to stay and cant get my money back from room that was booked but i didnt get
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
This is a hotel and rooming house. They had roaches my air conditioning didn’t work, my key card didn’t work ,I had to keep going to the front desk to get in my room. It’s not what you think I wouldn’t recommend this to no one. the only thing they was missing was mice.
Business response:
Thank you for your detailed review. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your future trave... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us and wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.