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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property has roaches and mice
Business response:
Dear Kailah, Thank you for choosing us and sharing your feedback. We are sorry to learn about the cleanliness issues you experienced during your stay. We are committed to providing a clean and comfortable environment for our guests. We regret not meeting the standard we aim to maintain. We appreciate your input and take such concerns seriously. We will address the issues with our housekeeping team to ensure this does not happen again. We genuinely value your feedback as it helps us improve our services. Thank you for bringin... read more
Will never stay here again First, let me say the staff i interacted with was courteous and accomodating. When we arrived at 930pm there was no one at the front desk. Sign said dial "0" for late check-in. After 15 mins repeat dialing with no answer, finally the national hotline picked up and called the person directly. He was nice and stated that "she" was supposed to be at the desk until 10pm. We got to our room and there was an extremely loud high pitched noise coming from the fan in the bathroom, like an alarm sound. Moved... read more
Business response:
Dear Brian, We deeply regret the series of inconveniences you encountered during your stay. Your experience does not meet our standards, and we appreciate your patience and understanding. We will investigate the issues you raised, especially concerning the cleanliness and maintenance, and take appropriate measures to prevent a recurrence. Please accept our sincere apologies, and we hope you will reconsider and provide us with another chance to offer you the enjoyable stay you deserve in the future.Sincerely,Hotel Management
The original room they gave me was completely dirty. The toilet bowl was disgusting, the bed had hair and other debris on it. They put me in a 2nd room, which the manager walked in to review. It was much cleaner but had a lot of damage, a bug trap, and still dirty. I said it was better. After she left, I had to kill 2 cockroaches. The fire alarm went off too. I was concerned about it being a real emergency bc of the sketchy people in and around the building so I called the front desk to ask if it was a real emergency. He sta... read more
Business response:
Dear Jennifer, Thank you for choosing us and sharing your feedback. We are sincerely sorry to hear about your experience during your stay. Please accept our apologies for the cleanliness issues and inconveniences you faced. Your safety and comfort are our top priorities, and it's clear that we fell short in this regard. We understand your concerns and will take your feedback seriously to improve our services. It's disappointing that your stay did not meet your expectations. We would appreciate an opportunity to make this rig... read more
This property was Infested with roaches. As I walked down the hallway to get to the first room roaches where running throughout the hallways, up and down the walls and under doors. I went to the first room they put me in and there was blood smeared all over the frontt of the refrigerator and a giant burn and stain on the counter. Roaches scurrying everywhere as I turned on the light They switched my room and floor. Again 2nd floor hallways walls and under doors where roaches. I opened the room and again roaches everywhere. E... read more
Business response:
Dear Samantha, Thank you for your positive feedback about your stay at Extended Stay America. We appreciate your feedback and are genuinely sorry to hear about your experience. We aim to provide a comfortable and clean environment for all our guests. We apologize for any inconveniences you encountered during your stay, and we're actively working to address and rectify these issues. Please know that this does not reflect our usual standards, and we're taking steps to ensure the highest level of satisfaction for our guests in ... read more
They have bugs and drug attics in front of the hotel begging roaches was on walls and bathroom was sick and they have the nerve to charge as much don’t waste no money here
Business response:
Dear Michael, Thank you for your recent stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we... read more
No breakfast There is no breakfast and 1 vending machine in the entire hotel that is broke
Business response:
Dear Alvino, We appreciate your feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced with the lack of breakfast and the vending machine issue. Your comments are valuable to us, and we'll take them into consideration as we continue to improve our services. We hope you had an otherwise comfortable stay and look forward to the opportunity to host you again in the future.Sincerely,Hotel Management
This hotel was filthy. We got to our room and the floor wasnt swept. There was
Business response:
Dear Maria, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.