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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross and dirty. Room has cockroaches and bugs crawling out of drains and the AC unit. Kitchenette vent and elements were very dirty. bedding had stains. You get a sheet to cover up with. Wood looks like animals had chewed it.
Business response:
Dear kristopher, We regret to hear about your recent experience. Ensuring cleanliness and comfort is our top priority, and it’s disheartening to learn that your stay did not meet expectations. Your comments about pests and room conditions have been noted and will be addressed with our housekeeping and maintenance teams. We apologize for any inconvenience and appreciate your feedback as we work to improve our services.Sincerely,Hotel Management
The worst hotel, I made a prepaid reservation but they declined for my check in because I made the reservation with expedia
Business response:
Dear Gowtham, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Your stealing my money This is awful, I need to be refunded, I purchased the room through hotels.com with afterpay, after purchasing the hotel called and told me they were fully booked and I had no room available, this is insane, they wouldn’t refund my money, I need a refund NOW!
Business response:
Dear Travis, Thank you for reviewing our hotel. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No smoking room had the smell of stale smoke that irritated my throat and sinuses. Felt like I was less than safe, somewhat isolated without transportation. Biggest issue is that I had to cut short my stay and there was no one available to cancel the remainder of the stay and ensure a refund of my overpayment. Even during front desk hours, I was unable to reach someone at the desk.
Business response:
Dear Mark, Thank you for being our guest. We are sorry for the frustration and the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. Further, we apologize the inconvenience caused with the smell issues that impacted your hotel experience. Smoking is never allowed on the hotel premises, but we will check and ensure this kind of experience is not r... read more
Not worth it!! Roaches everywhere, floors dirty, walls dirty, elevator janky and it smells like cigarettes, dogs, trash and dirty mop water
Business response:
Dear Terra, Thank you for your review. We sincerely apologize for the unpleasant experience you had during your stay. Your detailed feedback is invaluable, and we are taking immediate action to address the cleanliness and maintenance issues you mentioned. We understand how these problems impacted your visit and are committed to improving our services to ensure a more comfortable and pleasant environment for our guests. We appreciate your patience and hope you will consider giving us another chance to provide you with a signi... read more
The room had roaches at entry of door I'd taken pictures of them also
Business response:
Dear Malcolm, Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your room. This does not reflect our standards of cleanliness and service. We take these matters very seriously and are committed to promptly addressing your concerns with our housekeeping team. Please know that we are implementing additional measures to ensure such issues do not recur. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a significantly better expe... read more
Ugh I have never stayed somewhere in a hotel that ive been in and seen a roach. NEVER, again. The elevators were nasty, that was my signal to run....i wont ever stay here again.
Business response:
Dear Donielle, Thank you for sharing your review. We are sorry for not meeting your expectations regarding the elevator and cleanliness of our property. We strive to maintain high cleanliness and maintenance standards and regret falling short. We take cleanliness and pest control seriously and follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, your room will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope y... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.