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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel, Elizabeth. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
I will shop around more! Next time
Business response:
I'm so sorry our accommodations did not meet your needs during this stay, Angela. Thank you for letting us know how we are coming across and what areas we need to address.
Had to kill 5 coach roaches in my room. No room service. Cleaned my own hotel and changed out towels. Many hotel stayers looked as if they were on drugs. Hangout spot at night. My children were scared because of the commotion they heard in the hotel and there was talk of a gun. Twice i went outside to my cars gas tank door open and nozzle out. Won't be staying again. Do not recommend. I recommend police patrol at night.
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the insects, feelings of uneasiness and our unique amenities. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us. We can assure you that we are working diligently with this location to address and fix this issue promptly to eliminate this experience from happening to all o... read more
Do NOT recommend! I do NOT recommend staying here. We had a terrible experience! There was no notice anywhere that the front desk closes at 7 - the signage and website say 8. Yet when we arrived at 10 min to 8, we entered a vestibule where it said you had to call for service after hours. Did so, several timea, without getting anyone to answer. Did this for almost 10 minutes. Finally located a different phone number by Google on my phone where i reached someone who put me on hold while he tried to get in touch with someone to... read more
Business response:
It is so disappointing to see that your stay was not met with the level of hospitality and outstanding service that we intended for you. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We are so sorry for any inconveniences that you were caused - but appreciate you taking the time to provide us with this valuable feedback as it will be used to help us improve the... read more
Don’t make our mistake and forget to read the reviews. Pass this one up unless you are so desperate for rest. We debated on whether staying in the back of our vehicle was a better option. The smell of 50 yr old cigarette smoke blasts you when you walk into your room. Towels discolored. Front desk personnel was not the friendliest. Was woken at 4:45 am by someone screaming/fighting, and not even sure if it was above us or outside the building. I’m sure everyone has “the worst place I’ve ever stayed” and this has become ours. ... read more
Worst Hotel Ever Sat in the Lobby for 45 minutes ringing the doorbell calling every single contact number possible and still had yet to find anybody to come down to answer our reservation so this is the worst hotel I ever stayed at because once again nobody will come to the door after hours because they're too goddamn lazy to get out of bed also be careful because if you're walking up and down the hallway my kind of boxes used dope syringes and dope paraphernalia in it.
Business response:
Thank you for your feedback and for sharing your experience, Jenny. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
While entering it took over twenty minutes to see an receptionist, when she came was approachable, angry. Received the key, people off the street rushed the door for access to the building not safe, elevator dirty,bathroom had burns from smoking on counter from prior guest. When checking out management was yelling as I was returning key. Never would return to this location. To bad to have a nice place, employees to match!
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, Woodyard. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
This felt like a low income apartment building. The hallways were dirty and smelled awful. The room was really bare and the floor was sticky. I felt uncomfortable the whole time I was there but at least it was somewhere to sleep.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.