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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel, Clifford. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Didn’t like the customer service it was terrible. The workers are very rude. Don’t like the way they do business no ones in the office after 7 so if you need help you have to call them on the phone they provide in the hall and wait up to a hour to even get help.
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Annie. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Horrible stay rude and not willing to work with you during this hard time
Business response:
Thank you so much for taking the time to review your stay with us, Andre. We can't tell you how disappointed we are to hear that you were unhappy with your stay. We understand that many of our guests are going through hardships during this time, and we are going out of our way to find resources that can potentially help. We know that this is a challenging time for most, but our staff is committed to help in any way that we can and I'm so sorry to hear that this did not happen for you.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Loreen. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The people complaining under me and the roaches on the first floor never again
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Everything was small and it was not worth 200.oo for 2 nights
Business response:
Thank you for taking the time to review your recent stay at our hotel, Bird. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Deborah.
I only like 2 staff mebers that were females they were very nice my whole 5 day stay i didn't like all the roaches in the room and didn't know where to empty all my piled up trash for 5 days nobody every knocked on door to ask if i needed one thing but the Roaches took the cake for me cuz they were all over and i did report it to staff still nobody said one word to me about them i will never come back here again..
Business response:
Thank you for taking the time to let us know about your recent stay at our hotel. We are extremely disappointed to see that you experienced so many bug sightings during your time with us. We are currently working extremely hard at this location to address and fix this issue. We apologize that this took away from the clean, comfortable and pleasant stay that we intended for you and apologize for any inconvenience that this caused. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.