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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
So sorry to see that your stay was a disappointing one, Andrew. Thank you for this rating which shows us that there are areas in which we can improve. Best wishes in all of your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 1-star rating and hope you’ll consider staying with us again to enjoy a better experience.
I should have read the description better. The room did not smell clean, the beds were horrible, the pillows were flat, We had trouble sleeping because of noise in the parking lot, road noise from the highway and general uncomfortableness of the beds. The hallways smelled of cigarette smoke, They had me sign a waiver that they would not give refunds or else I would have left as soon as I got to the room. Overpriced for the accommodations. No soap or shampoo in the bathroom. No coffee on premises and a coffee maker was an ext... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
The hallways and elevator smelled like marijuana. It was also very dirty. The floors in our room were sticky. Definitely will never stay here again!
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
The room had roaches and there was no amenities and the price was ridiculous. Not worth the price it was over rated.
Business response:
We strive to provide a great place at a great price. It sounds like our accommodations did not meet your needs. We hope you have only wonderful travels ahead and we would welcome you here the next time you think our accommodations would meet your needs.
Waste of money..Don't do it Okay I was blown away by the fact I couldn't check in because there wasn't one there. I had to wait til they called someone to come and check me in. Then she didn't know how to make key cards so when she walked away I was stuck outside for another 30mins til they got her back down there. My room wasn't clean I had face towels in the sink used trash in my trash can and pillows with hair on them. And i could hear the highway like it was right outside my window.
Business response:
To say that I am shocked and horrified to hear about this is an understatement. We will be looking into what you've described further and appreciate your details. Though a response in this forum cannot overcome the unpleasant impression you have of us I wanted you to know that our guests matter to us and we are so sorry for disappointing you.
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.