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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbug carcasses found. Checked the sheets and found dried blood on the seams. I could not stay and risk contamination of my own living space with the pests of this property.
Business response:
Dear Tommye,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was ready but was not allowed to check in until 3. Sat in the parking lot for an hour. The hotel felt dirty and unsafe.
Business response:
Dear Salvatore,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the check-in process and understand your frustration. Please know that we will consider this for future improvement so that our guests are not impacted similarly. Additionally, we are sorry to hear that the hotel's cleanliness and safety did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our housekeeping team. We appreciate your understanding and hope to hav... read more
Although the staff person was friendly and the other guests were quiet, the fire alarms went off 13 times the first night. No sleep. The next night it went off at least twice. We left after the second time it went off
Business response:
Dear Shelley,We sincerely apologize for the disruptions caused by the repeated fire alarms during your stay. Ensuring our guests’ safety and comfort is our top priority, and we regret that this issue affected your rest and overall experience. Our team is actively investigating and addressing the alarm system to prevent such disturbances in the future. We appreciate your feedback and hope you will consider visiting again to enjoy a more peaceful stay. Thank you for sharing your experience.Sincerely,Hotel Management
Arrived an hour after check-in, room still not ready. No idea when it would be so I asked if we could at least drop our bags and use the restroom. No. Jokingly asked if I should find a bush and he said that he would. Told them to call when ready, after an hour I went in and it was finally ready. Out of key cards so gave me a quarter sized key fob. Restroom right inside behind check-in I could've used, floor in room was still soaking wet, light over sink was broken and sitting on the toilet. Terrible stay.
Business response:
Dear Guest, Thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you t... read more
Do not book here Couldn’t check in as room wasn’t ready at 15:00, told to come back after the event we were in town for. Came back later rooms still weren’t cleaned and had been double booked. Had to find a different hotel. Experience was worst hotel experience have ever had.
Business response:
Dear Ronald, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit, particularly regarding the check-in process and room availability. It is unacceptable that your room was not ready, and we understand how frustrating it must have been to seek alternative accommodations after your event. Your feedback is invaluable as we work to enhance our services, and we are committed to making improvements to ensure a smoother experience for our guests. We appreciat... read more
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The sheets were dirty and several roaches were in the room.
Business response:
Dear Jamie, Thank you for bringing this to our attention. We understand how important cleanliness is and regret that your experience fell short of expectations. Please know that we take pest control and housekeeping very seriously and will address this issue promptly. We hope you'll consider giving us another chance to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
The roaches were bigger than my finger.
Business response:
Dear Wes, Thank you for sharing your experience. We understand how important a clean and comfortable environment is for our guests. Your feedback is taken seriously, and pest control measures are a top priority to ensure this issue is addressed. We hope you'll consider giving us another opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.