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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Digusting The hotel was not clean, smelled like marijuana, our room was not ready at check-in time (3 PM) and we were told that we could leave for the event we were in town for at 5 PM (room still not ready) and come back to check-in afterwards. We were told our room would be ready and that we wouldn’t get a late check-in fee. When we got back to the hotel no one was there and they had a sign posted “At this time we have no vacancies. You will be refunded. Sorry for the inconvenience.” Absolutely unacceptable that this happe... read more
Business response:
Dear Guest, Thank you for sharing your experience. We deeply apologize for the issues you encountered, including the cleanliness, room readiness, and the unexpected closure of the hotel. This is not reflective of our usual standards, and we understand how frustrating this situation was for you and your son. We are investigating the matter to prevent such occurrences in the future. We appreciate your feedback and hope you will consider giving us another chance. Sincerely,Hotel Management
I wish I could leave more than one star, but I can’t. Friday I was in town with a friend for the Morgan Wallen concert. We went to check in at 3 on Friday and were told rooms still weren’t ready and wouldn’t be for another 30-45 minutes. We were okay with that, we just asked if we could check in after the concert and the guy at the front desk said we could with no problems. After the concert, we drove to the hotel to check in, once there, no one was at the front desk and there was a sign saying “no vacancies, you will be ref... read more
Business response:
Dear Brittany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Serious Management Issues We had a reservation several weeks in advance. When we arrived on Friday, August 2nd at 3:00 p.m., we were told that the cleaning staff had just showed up so no rooms were ready and it would be several hours and they would not check us in until the rooms were ready. There were probably 20 or more people trying to check in so they could get ready for a concert at Arrowhead. Everyone ended up in the parking lot trying to change clothes, fix hair, makeup, etc. When we came back after the concert (a lit... read more
Business response:
Dear Kurt, Thank you for sharing your detailed experience with us. We deeply regret the inconvenience you faced during your recent visit. This situation is not reflective of our usual standards, and we sincerely apologize for the issues encountered with check-in and room availability. Overselling and delays are not acceptable, and we are addressing these concerns with our team to ensure they do not recur. We understand the frustration this caused, especially when attending a special event. We truly appreciate your feedback a... read more
Canceled our reservation. Poor experience.
Business response:
Dear Sara, We are sorry for the inconvenience caused on your arrival and any confusion with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guests to leave with. We appreciate your business and look forward to seeing you for a better experience. Have a great day! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.