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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not bad.. Booked a room for the weekend, when coming in there was a vary of strange smells, such as dogs, cigarettes, and mold throughout the hallways and staircase. Our bedsheets were somewhat clean, had a few stains but not too worried about. Had someone blasting music from their car at 2am for a couple hours. But at least the bed was some what comfortable, and they had DirectTV on the tv. Wifi was not that bad, but still slow. Gave us a set of towels and hand towels. Had a stove top but kitchenware were provided. Front de... read more
Business response:
Dear Guest, We deeply regret that your recent stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the odors and the cleanliness issues. We understand the importance of a comfortable and pleasant environment and will address this matter with our team to ensure a more pleasant atmosphere for our guests. We are glad to hear that you found some aspects of your stay enjoyable, such as the comfortable bed and the courteous service from our front desk staff. Your feedback is inva... read more
The whole first floor and room smelled like pee for our 2 night stay, multiple roaches were killed in our room and bathroom throughout our stay, the floor and bathroom looked like it hadnt been cleaned, recommend the whole hotel gets a revampn the entire bathroom ceiling was filles with mold.
Business response:
Dear Erin, We sincerely apologize for the unacceptable experience you encountered during your stay. Your comfort and well-being are our utmost priorities, and it's distressing to hear that we fell short of meeting your expectations. We take cleanliness and maintenance seriously and are actively addressing the issues you've mentioned with our housekeeping and maintenance teams. Your feedback is invaluable, and we will use it to improve immediately. We appreciate your understanding and hope to have the opportunity to restore y... read more
A wasp bite my wife on the bed. I killed 3 of them inside the room and the room smells humid
Business response:
Dear Laurent, We sincerely apologize for the discomfort your wife experienced due to the wasp bite and the inconvenience caused by the presence of wasps in your room. Ensuring a safe and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. We immediately addressed the pest issue with our team to prevent recurrence. Additionally, we will investigate the source of the humid smell to ensure a pleasant stay for all our guests. Your feedback is invaluable, and we appreciat... read more
The lady working the front desk, Jaqueline, was sweet but told me she’s been working less than two weeks, isn’t entirely sure how to handle some situations, and was calling her manager late at night for other guests with no answer. When it came to checking out, I was told to leave my room key on the front desk with other guests' keys; I called back a little later after my graduation ceremony to confirm she had checked me out. She then checked me out after 2 pm when I left before 10 am! The time to check out by was 11 am. I a... read more
Business response:
Dear Chloe, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel... read more
Very dirty
Business response:
Dear Vince, We sincerely apologize for any cleanliness concerns you encountered during your stay. Our team strives to maintain a high standard of cleanliness, and we regret if we fell short of your expectations. Your feedback is valuable, and we will address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Upon arriving late the window was shut(rusted rolling shade). The attended talked to me through the shade the entire until it was time to show id and pay a deposit. The halls we filthy and the elevator was creepy. Got to the room and opened the door and it smelled like urine (alley stench). I immediately returned to the window and canceled my stay. I am now fighting for a refund.
Business response:
Dear Willie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this appropriately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.