Extended Stay America Select Suites - Lakeland

Business response:

Dear Oscar, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management 

Business response:

Dear Jeremey, Thank you for the feedback. We apologize for any inconvenience you encountered during your stay. We understand the importance of feeling safe and welcoming in an environment, and we regret that this was not your experience. Your comments will be shared with our team to ensure you enjoy and have a home away from home venture at our property the next time you visit us. We appreciate you bringing these to our attention and hope to welcome you back for a seamless stay.Sincerely,Hotel Management 

Business response:

Dear Carissa, Thank you for taking the time to write a review. We sincerely apologize for the inconvenience caused by the oversights in the preparations of your suites and for being unable to provide you with the best service you deserve. Please know that this is not the standard we strive for every day. Your comments will be shared with our team to ensure our future guests are not similarly impacted. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence i... read more

Business response:

Dear Eric, Thank you for the review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management 

Business response:

Dear Andre, Thank you for choosing our hotel and letting us know about your stay. We apologize for any inconvenience you experienced. Your feedback regarding customer service is important to us, and we will use it to improve our services. We strive to provide exceptional service to all our guests, and we regret if we fell short of your expectations. Your satisfaction is our priority, and we hope you will consider giving us another opportunity to exceed your expectations during future visits.Sincerely,Hotel Management