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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Tub filled with water during showering. Too much noise in hallway all day. Upstairs A/C dripped on my A/C all night.... drip, drip, drip.... mattress was horrific. The only thing that was noted was that I didn’t see any roaches. Surprisingly....
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
The room and hallways smell like cigarette smoke. Even though is a none smoking room there where ashtrays in the room ..
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
Pros: The linens on the beds and towels in bathrooms were very clean. The fridge was also clean. Overall the room was clean. Free parking was nice. Having a kitchen to cook if you wanted to was nice too. No pots or pans though! Cons: The entire hotel reeked of cigarette smoke!!! Awful!!! This hotel is a smokers paradise and a nonsmoker nightmare. We specifically requested a nonsmoking room. I don’t think the hotel has such a thing!! There was an ash tray in our nonsmoking room!!! The elevator reeked of smoking!! There is a s... read more
Business response:
I'm so very sorry for these issues and inconveniences. I wish your stay with us had been more pleasantly memorable. Thank you for sharing your comments.
The staff was pleasant and helpful. However our room had bugs, they messed up our room key and had an old man walk in on my wife and daughter while I was out, so needless to say we did not feel safe there at all
Business response:
I'm so sorry to hear about this and apologize for the difficulties you experienced.
This Hotel was supposed to be smoke free! It had a strong smell of smoke! I am allergic to smoke and my throat was swollen when we stayed there! We had no other place to go and had paid $380 for a few nights, so I had to suffer through being uncomfortable! Opened the window and had bought fans to try to relieve my discomfort! No one came and exchanged our towels (which we only had one towel and one washcloth each!) I had asked the front desk about our towels and she said we had to bring them down ourselves to exchange them. ... read more
Business response:
I'm so sorry to hear about the smoking room...I know that's quite unpleasant for those who find smoking smells offensive. I'm surprised to hear that the towels were not exchanged with our usual friendly manner and the other service issues you experienced. We appreciate hearing about this so we can ensure we are exceeding our guests' expectations. Thank you for this feedback.
Check in early or pay the price. Perhaps my review would be better had my check in process been decent. 1. They tried to charge me for checking in ‘after hours’ (at midnight). 2. It took over half an hour on hold with a call Center just to get someone to check me in. Both these issues were NOT on the reservation I received.
Business response:
Thank you for your feedback. We appreciate knowing how our after hours check-in process affected you. We certainly did not intend to make a bad impression and we hope you were able to enjoy a pleasant stay after this challenging start.
Do not stay here. Not worth the money, you get what you pay for.
Business response:
Oh no! We are sorry to read that you did not get a good impression of our hotel during this stay. We wish you the best in your future travels.
Disappointing It's nice on the outside but the entire place (elevator and nonsmoking rooms included smell like cigarette smoke). There are no toiletries. Just for soap I had to go downstairs and ask for some. No iron. You get a bed, small table, two chairs, microwave, sink, full size fridge. That is it. No closet. Clothes hang on a rack on the wall. no cups not even a spoon. But you can rent all utensils for a fee
Business response:
I'm so sorry to hear that our accommodations were not what you were expecting and that we disappointed you with our services. Thank you for sharing your feedback. We hope one day you'll give us another chance to see how we've improved.
Really could do better The first night we got there we found a bed bug. We were moved to another room as quick as possible. And they had an exterminator come in the next day. This hotel is cheap to stay at but you’ll spend more money because of that. You have to pay for kitchen supplies. There is no breakfast area so you must buy your own breakfast. If you are checking in late, good luck to you because it will take a while for the front desk to respond. Customer service was really the only good thing about the suites. I foun... read more
Business response:
Oh no! I'm so sorry to hear this. We strive to be a great place at a great price and it sounds like we let you down. I hope you'll consider giving us another opportunity to truly impress you at your next visit.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.