This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No chance of second stay Found cockroach. One staff member snippy. Fridge leaked black fluid. Card quit working 4 times.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
We wish you stay with us had been more enjoyable. Thank you for taking time to rate our hotel.
This place is pretty bad. It smells strongly like smoke, the rooms are not fully furnished (I had a kitchen but not one single item to use in the kitchen, no cups, plates, bowls, silverware, etc.) and there was an issue with the door locks so the poor woman at the front desk, who was amazing and the one bright spot at this place, had to literally break people into their rooms and then when you left, she would have to do it again. This place is very bare bones and I do not recommend it.
Business response:
We apologize for the issues you had and wish we had earned your recommendation.
Business response:
We appreciate hearing from you.
Business response:
Thank you for rating our hotel.
Smells The entire hotel smelled like cigarette smoke.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Reservation was for non smoking,but told me they only had 1 smoking room.i accepted. The nicotine smell was so strong iit was unbearable. Also later that night i went to complain about the constant noise above me,and the evening shift girl with 2 girls cussing like sailors made me wait 30 minutes just to make complaint,and also was given a non smoking room for the same price i paid. She obviousky did not address my complaint about access ive noise above as she locked down for the night.Next day was able to get a non smoking ... read more
Business response:
I'm so sorry that you encountered some disturbing noise and odors. This is not a first impression we intended to make and we apologize for the unpleasantness. Thank you for sharing your feedback.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.