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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel, John. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
I would never stay here again. The room looked like it was not cleaned thoroughly. There was no curtain on the window, only a flimsy blind so every time a car pulled up it would light up the entire room all night long. There were zero amenities in the room. No shampoo, no hair dryer and all they gave us was a small square of soap. The interior rooms are very old and outdated. There is no hotel lobby and half the time you have to dial a phone from the reception area just to get someone to come to the front desk. Would not rec... read more
Business response:
Thank you for taking the time to review your stay, Rose. We are so disappointed to hear that your stay was so disappointing. Our staff works hard to make sure that your time with us is clean, comfortable and pleasant and we are terribly sorry to hear that you did not receive this. Regarding the amenities, since we are more of an extended stay, we take a more 'Simple' approach to lodging. This means that we offer the basic items but allow our guests to customize their experience and only pay for the items that they feel they ... read more
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
When I got to the hotel, I waited for 30 minutes to check in. Then the clerk told me they only had smoking rooms available so I canceled my reservation and left.
Business response:
Thank you for taking the time to review our hotel, Debbie. Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you as this is certainly not the impression that we were aiming for. We do wish you all the best in your future travels.
The most dirty, stinky, unprofessional place I’ve ever been to. staff is not helpful at all. Please save your money and go elsewhere.
Business response:
It is extremely disappointing to know that you were left with such a bad impression of our hotel after your time with us. One of our main objectives is to deliver a clean stay that is full of hospitality and great service. Our staff works diligently to create an at home like experience and we deeply apologize that we missed the mark in these areas during your stay and failed to earn your recommendation. Your experience is certainly not indicative of the high level of service that we strive to give you from start to finish an... read more
Very dirty carpet. No linen changes included with room. No ice machine. No front desk person at 9am to check out
Business response:
Thank you so much for being a WoodSpring Suites guest. We are disappointed to read your comments regarding your stay at our hotel. Please accept our sincerest apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for all our current and future... read more
no one was at the desk to check me in. Heater in room did not work. No remote for the TV. Extremely dirty room. No lights in the parking lot not very safe.
Business response:
We are so sorry for the negative experiences you had with the delay in check, tv and cleanliness - during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Words can’t describe how horrible this place is. I stayed there for a month and in the month I was there I experienced a lot . From the place being just filthy dirty always smelling like someone passed away to them having no security after 10pm
Business response:
I can't tell you how disappointing it is to read that you didn't receive the exceptional stay that we intended for you to have. To see that the unpleasant smells, cleanliness and front desk hours impacted your time with us is certainly not what we intended, Sherilynn. We will take your feedback and use it to ensure that we continue to improve in these areas.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.