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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Words can’t describe it
Business response:
Hello Sherilynn. We are so sorry that we did not exceed your expectations during your time with us. Our staff works extremely hard to provide a clean, comfortable and overall pleasant experience and we apologize that this did not come across during your visit. Please forgive us as we revisit our standards and training to improve for our future guests.
Not impressed as I had to PAY to exchange towels mid-week at the front desk. My floor REEKED of marijuana the entire week I was there. The staff was notified numerous times but NOTHING was done about it?!?!?
Business response:
Our ultimate goal is to provide guests with a hospitable environment and comfortable stay that is clean and affordable. We sincerely apologize for the unpleasant odors and our unique linen exchange program. It is never our intent to have your room and stay be less than perfect so please forgive us as we revisit our standards and training to improve for you and future guests.
Noise, mattress was on a metal frame, couldn't sleep hurt my back, slamming doors, i was un aware that i would be charged for making a reservation, i didnt ck in until the following morning, asked about refund, sad wasnt even checked in, sink, toilet didnt want to work, lots of noise, heat wasn't working, had to go to front desk, phone didn't work, ive never had an experience like this before
Business response:
We are deeply disappointed to see that so many things went wrong during your time with us. We work extremely hard to make sure that your stay is comfortable and pleasant - and are sorry that the issues with the plumbing and bed happened. We like to make sure that we use this type of feedback to ensure that we improve and fix the issues you mentioned above. Best wishes in all of your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Cockroaches in our room the first night. Stains on floor/bed sheets.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Couldn’t check in no one on site and wouldn’t answer phone. I paid for room in advance. Hope I get back
I like the location of the property. And the staff is wonderful.
Business response:
Thank you for the great review! We are delighted to hear that you appreciated our helpful, friendly staff and our convenient location. The staff works hard to provide great customer service and we're so pleased that they delivered for you.
Do not stay here unless you are from Lakeland and know what you are getting into! Didn't even put my suitcase down.
Business response:
We are horrified that you got such a bad impression of our hotel. We strive to be a great place at a great price and we're so sorry we disappointed you.
Raquel was one of the most hospitable staff I’ve ever met throughout all my travels across the country
Business response:
Thank you! We are so proud of our staff and we couldn't be happier that you gave them such a wonderful shout-out online. Thank you for staying with us.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.