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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches
Business response:
Dear Marcelo, Thank you for selecting us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you; please feel free to connect with them for further assistance. Although such incidents are rare, we are very sorry f... read more
Room was clean, but the room had no curtains except a miniblind it was on the first floor windows where left open and although i noticed and locked them they didn't seem secure enough, bed was a frame with a mattress (really sad)and the sheets looks so transparent same with the towels in the restroom. someone was smoking pot and you could smell it in the hall, I end up not using the room at all I had to spend the night at a friend house. Again room was clean but the general area felt unsecured and dark. I paid 80$ for the ro... read more
Business response:
Dear Rosario, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We aim to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your concerns have been brought to our attention, and we are grateful for the opportunity to improve from guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincere... read more
Sorry they did not let me use the restroom at check in room too smelly tabaco
Business response:
Dear Hiario, Thank you for being our guest. It is glad you had a pleasant stay. However, we apologize for the inconvenience caused, which impacted your time with us. Our front desk team is always available to ensure they resolve your every problem and make your time happy and comfortable. We have discussed your comments with our housekeeping team to review and take action. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
I could not check in, front desk was closed and by phone a lady told me that could not help me
Business response:
Dear Claudia, Thank you for reviewing our hotel. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and please rest assured we are looking into this matter. Thank you again; we wish you all the best for your future travels. Sincerely,Hotel Management
Definitivamente no lo recomiendo Comenzando por el servicio en recepción, pésimo. Me tuvieron más de 30 min esperando para que me atendieran y me activaran la tarjeta para poder ingresar a mi habitación Una vez que por fin pude entrar a mi habitación asignada, está se encontraba infestada de cucarachas las cuales estaban en las camas en las toallas de baño y por toda la habitación Yo más tarde en llegar que en lo que me salí y de nuevo no había nadie en recepción para confirmar mi salida, tuve que hacer una llamada telefónic... read more
Business response:
Dear JNIFER, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret that we couldn't give you a better impression from the moment you arrived. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Moreover, we apologize for the inconvenience you encountered in your allotted room. We want to reassure you that we follow the most rigorous industry standards regarding our suites' c... read more
They are roach infested as soon as I open the door I seen six to eight roaches in the sink
Business response:
Dear Sam, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope to have another opportunity to welcome you for a much-improved stay.Sincerely,Hotel Management
Sleeping with cockroaches Upon getting to the hotel I had to wait 20 minutes till I got serviced. There’s nobody at the front desk. I was given a key. I checked in drop my bag and my clothes went to grab some to eat came back fell asleep 12:09 AM I was woken by A cockroach Crawling over my face. I turn on the light, and indeed it was a cockroach. I even have a video after confronting the manager. He said that they have a cockroach issue. If I would’ve known that I would not have booked a room at that hotel.
Business response:
Dear Oscar, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.