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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay with us. We apologize that your stay was not satisfactory. We hope that your future travels are both comfortable and pleasant.
Filthy rooms, dog piss on floor when first arrived, broken bed. My guys did not stay & they are still charging my card for the entire week.
Business response:
Thank you for taking the time to review your stay, Matthew. We hate to see that this was your experience, as we never want your time with us to be less than perfect. We look forward to addressing these issues head on and are so sorry for any inconvenience that was caused.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The place is run down, cabinet door missing and not replaced. Door frame to restroom falling down who knows what splattered on picture not cleaned. Fixtures are run down. Very poor conditions. This place shot not be recommended by Expedia.
Business response:
Thank you for taking the time to detail your stay, Gilberto. We sincerely apologize for the issues that you experienced during your time with us. Our team performs routine checklists to avoid these types of issues, and we are so sorry to see that something was missed during your visit. We will make sure that we communicate with the proper channels so that we can avoid this for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Unfortunately didn't even get to stay at the property due to over booking. Instead of calling us a few days before our trip they called us a few hours before our stay and didnt have any other option for us. We were looking forward to it. Very bad experience.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit, Monica. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
When we checked into hotel it was during the day at about 3pm, we didn’t stay long as the only reason we were 2 hours from home was a basketball tournament that my son was playing in. When we returned that evening we ate the dinner we brought in and noticed there were roaches crawling in and out from behind the stove. We then noticed that we could not turn on the shower as there was nothing to turn it on with. There was also splatter across the cabinets in kitchen that could have possibly been blood as it was a dark reddish ... read more
Business response:
Thank you for being our guest, Monica. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred. Please accept our apologies for the housekeeping issues and regret the inconvenience it caused. Your feedback is discussed with the appropriate team and plans for the proper corrections are formulated to ensure our future guests don’t experience the same. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next v... read more
You get what you pay for The front desk woman was very nice. The room itself looked nice but once being in there for a couple of minutes you could see stains on the bathroom sink/wall. Saw multiple roaches and spiders. The beds were not comfortable at all and the a/c was not cooling at all. Also there was a lot of movement at night people where yelling and you would here doors slamming and opening all night long.
Business response:
Thank you for taking the time to review your stay with us, Jose. We are so sorry for the issues that you experienced with the cleanliness of your room, pest sightings and the disruptive noises. We strive hard to deliver a stay that is clean, peaceful and comfortable and are so sorry that we fell short in this during your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Our business stay was very bad. The front desk had issues with our reservations at the start of check-in. Five of our six rooms were double booked. Thirty minutes later, they were NOT double booked. Then an hour later two of the rooms were still double booked. So, we had employees staying in two different hotels miles apart with limited transportation. The rooms were NOT clean and had bugs. The mattress were the worst. The showers did NOT drain properly, and the water pressure was a very poor. Needless to say, it was a horri... read more
Business response:
Thank you for taking the time to review your stay with us, J H. We can't tell you how much we hate to see that your experience included so many troubling and and inconvenient issues. This is never the level of service that we intend to provide and can assure that we will communicate these concerns with our team at the property for immediate action and resolve. We do hope that you give us another opportunity to show you a much better experience the next time your travels bring you this way.
After 7pm no front desk service or staff to help you not really clean the elevator or hall ways they could do better, won’t stay there anymore!
Business response:
Thank you for taking the time to rate and review your stay with us, Fernando. Thank you for bringing this issue to our attention, as we always strive to deliver the cleanest most comfortable stay to all our guests. We sincerely apologize that we fell short in these areas and will make sure that we address these concerns accordingly. We are so sorry for any inconvenience that this created but hope that your future travels are wonderful.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.