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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn’t change the bedsheet at room 304 and 303. 304 have dirty bathtub with hairs on the wall and bed bugs, my friend got bitten on her face and legs. 301 flush is broken. We understand that they are short of staff but dirty and unsanitized room is unacceptable coz we still pay $110 each rooms for supposedly a fun and relaxing Father’s Day getaway…friendly staff and safe place to stay tho…
Business response:
Joseph, thank you for being a guest at our hotel. We always aim to deliver refreshing accommodations, and we regret this was not your experience. Our pest control provider does service our hotel on a routine basis, but we will address this with them to guarantee we prevent such reoccurrences. We also regret the inconvenience caused due to the maintenance issues you outlined. Please know our engineering team will be working on this problem and make sure this is not repeated. We hope you will revisit as we would welcome anothe... read more
they didn’t change the bed sheet on room 303 and room 304 have bed bugs, my friend got bitten on her face and legs…the flush at room 301 is broken. I understand they are short of staff but we pay $110 for each rooms and we deserve to have a clean and sanitized bed and a well functioning toilet! Plus the bed bugs is unacceptable!! And it’s a Father’s Day getaway!!
Business response:
Joseph, thank you for being a guest at our hotel. We always aim to deliver refreshing accommodations, and we regret this was not your experience. Our pest control provider does service our hotel on a routine basis, but we will address this with them to guarantee we prevent such reoccurrences. We also regret the inconvenience caused due to the maintenance issues you outlined. Please know our engineering team will be working on this problem and make sure this is not repeated. We hope you will revisit as we would welcome anothe... read more
I wasn't expecting the place to be so minimal and somewhat outdated. We also didn't feel safe because in the card info., it said they would charge $250 for weapons or drugs. That scared me. But the people working there were nice.
Business response:
Whitney, thank you for selecting us and being our guest. We are disappointed to read that we were unable to meet your expectations and that you were unhappy with the overall condition of our hotel. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We also regret any inconvenience related to the information miscommunicated about our hotel policy. The amount charged is for no-smoking. We adhere to a strict 'no smoking' policy and enforce it with a cleaning f... read more
This place is horrible. I will sleep in my car before i stay here again
Business response:
Christine, thank you for choosing our hotel for your stay. We are very disappointed to read your feedback, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Room cleaned terrible
Business response:
Jareston, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.