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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was out of date; Smokey & had bugs.
Business response:
Gail, we regret you were not entirely satisfied with the quality and condition of our hotel. We also apologize for the smokey experience. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
not clean
Business response:
David, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dated.
Business response:
Thank you for your candid evaluation. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room had hole in ceiling in bathroom shower had ants crawling everywhere plus showerhead leaked all over floor almost fell. Site said it had pool and breakfast which wasnt there either
Business response:
Thank you for sharing your concerns online. We apologize for the maintenance and cleanliness issue in your suite. We will discuss your comments with our maintenance and pest control teams for their review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Awful place-don’t stay There was no refrigerator, microwave or any of the advertised accessories. Then they wanted to charge for ice when there was no frig. The person at the front tried to charge a $200 hold fee for incidentals when the room was only $100. Terrible service.
Business response:
Thank you for selecting our hotel. We apologize for your disappointment with the suite you occupied. Please know we will review your comments with the team involved to enhance our guest service. We also regret your unhappiness with the incidental fee. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Do not stay here Deposit required at check in which was not specified in the booking The staff was unfriendly and confrontational. There was debri in the hallways left from repairs. The bed was NOT comfortable at all. And the floors were sticky. Will NEVER stay here again.
Business response:
Jarad, thank you for sharing your feedback. We are sorry you were unhappy with your overall experience and the incidental fee. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Though it is available on our website, we regret you were not aware of it. We apologize for the unsatisfactory service you experienced and the cleanliness issue you encountered. We will share this with our associates to enhance our service delivery. Once more, we do apologize. We hope you will give us ... read more
The Hotel manager Takeiya canceled my reservation herself because she didn’t like that I confronted her about how her car was parked in the middle of the driveway entrance. So I NEVER stayed for this booking.
Business response:
Christie, thank you for the feedback. We are sorry to read about your experience and will be reviewing the details with our team to understand the situation better. Thank you for your patience and we wish you safe travels. Sincerely, Hotel Management
It was close to a lot of restaurants and stores.
Business response:
Thank you for your honest evaluation. We regret to see from your rating that we did not meet your reactions. We will share your comments with our team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.