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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I walked into my room it smelled of crabs..the windows were up and I was not satisfied with this at all. I went downstairs and asked for room spray and that didn't even take the smell from the room. For a person who has seafood allergies, i wasn't pleased at all. If it wasn't for the fact that i was too tired to seek out another hotel and they didn't have any available rooms I would have left. The next morning when i did leave, i forgot my pint of ice cream in the freezer and i called them, and the receptionist went bac... read more
Dirty Once I walked into my room there was a foul smell. I looked in the bathroom shower and it's full of dog hair and dirt . It was so dirty. I was moved to a new room the bathroom was better but still smelled bad
Business response:
We are very sorry for your experience. Your comments were reviewed by myself and our staff, and we will be making some corrections to make sure your experience is not repeated. I really appreciate you bringing this to our attention. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Many reasons not to stay here There are many reasons you shouldn't stay here. 1. Cleanliness or lack thereof: - used q-tip and other trash on the floor of the elevator when we arrived. Was still there when we checked out. -Bathtub had black stains on the floor -chairs had food crumbs on them -hotel smells. Be prepared for apartment style living. You will smell what everyone in the hotel is cooking. (Yes I understand it's an Extended Stay Hotel) 2. Rooms are in need of repair. -dent marks in the walls from chairs -fluoresce... read more
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. The many maintenance and cleanliness issues you mentioned have been addressed to our staff so those issues will be resolved. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Sheets and towels never got changed our . Room was not up to par. Fridge was hot. Room and bathroom were might smell.
Dirty Room The first room they sent us too was still dirty haven't been clesned
Don't extend your stay My son and I stay in St. Mary's a few times a year for swim meets. We have stayed at 4-5 other hotels that are similar to ESA but all of the others are better. ESA has smoking and non-smoking rooms. Even though we had a non-smoking room, the hallway still smells of smoke from the smoking rooms. There is no breakfast like the other similar hotels. Breakfast is limited to some pre-packaged muffins and granola bars. When we were checking in there was a guest who was arguing with the desk clerk about her b... read more
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have reviewed your comments with staff to ensure your experience is not repeated. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Dirty rooms My stay was horrible. The room was dirty.
Not what I expected More like a motel
Not a good hotel The location is great (its right on 235) and close to everything we needed, but the condition is not good. Lobby was dirty, room smelled, bathroom was dirty and we were not comfortable at all. I will never stay in this hotel again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you experiences were unacceptable. As this hotel’s manager, I can assure you that I have reviewed your comments with our housekeeping staff to ensure your experience is not repeated. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.