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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again The only good thing is that the location is close to a restaurant I wouldn’t have known about.. I will visit the restaurant again!
Business response:
Patricia, although you liked our location, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Worst stay ever
Business response:
We apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Bugs Day 1- 2 random Bugs in the bathroom sink. Day 3 Cockroach in the bathroom sink. Now my bags are sitting outside for a couple days to be sure I didn't bring bugs home. Not happy or pleased at all. That's not what I paid for!!!!
Business response:
Thanks for staying with us. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Not good the the money Place was DIRTY brown spots on ceiling in bathroom. Had a internet question was told to handle it myself by calling the provider. Personnel are not trained.
Business response:
Scott, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Air conditioner did not seem to work . Shower was dirty. Room was very small. Breakfast was minimal.
Business response:
We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and will take your feedback into account. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Roaches in room Roaches on kitchen counter, bugs in bathroom. No muffins when we went down for breakfast.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
Business response:
Walter, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
our room was sold We reserved and paid for our hotel 6 months ahead of time. When my wife arrived, she was told that our room was sold and there were no other available rooms. The staff wouldn't talk to her about a refund since it was booked through Expedia. I was on the phone over an our with Expedia reps who tried to talk to hotel management about a refund. In the end, we only got 75% back. I will avoid this hotel and recommend the same to anyone else.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.