This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
You didnt ha e enough help @ the front desk. There was a big race there in maryland. We had to ask and come and our towels. The rooms smelled funny.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and odor issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Waited 35-45 minutes to check in due to system error but they had no backup plan and they were not accommodating after driving 9 hours to get there. We took a smoking room but that was worse than smokers can handle.We don’t think We will be staying at this hotel again
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in and the odor issue you experienced at your room. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Run down, dirty rooms - third floor smells of smoke. Expedia books you in a smoking room and then the hotel charges you extra to switch to a non-smoking room.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the cleanliness issue you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Staff were amazing. Stayed for 3 nights. The 2nd night was horrible. There was a strong smell of weed and drunk teenagers that were extremly loud until 2am. 3rd night i seen roaches all in the bathroom. Will not stay here again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
A majority of the third floor is smoking. When I booked through expedia I was unaware that we were signing up for smoking rooms. I mean it wreaked of smoke so bad that one of my athletes had an asthma attack. Fortunately the staff was able to move us around to different rooms but arriving late evening Friday was a bit of a hassle for the uncleanliness of the hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience. We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. We hope you will give us a second chance to make a better impression in the futu... read more
Gross gross no pillow ants in the room gross!!!
Business response:
Please accept our apologies for the cleanliness issue you experienced in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again. Sincerely, Hotel Management
should have kept looking elsewhere beds were hard as a rock, no toilet paper, shower had no pressure, toilet stopped flushing, paper thin walls let you hear EVERYTHING!!!
Business response:
John, thank you for your feedback. We are sorry for the difficulties you had during your stay and regret the inconvenience it caused. We wish we had the opportunity to resolve the issues with your bed while you were here. Also, toiletries are available upon request at the front desk and are complimentary. Meanwhile, our Maintenance team is checking the shower pressure as well as the toilet and making the necessary repairs. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Staff was very courteous. Disappointed in the room itself. No dishes or silverware. No coffee pot.
Business response:
We apologize as we didn’t explain our hotel policy to you on arrival and are sorry to know you didn’t like our breakfast offerings. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.