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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The staff were helpful and friendly. No complaints about them. The toilet did not work in the first room they put me in. They had to move me to a second room. My biggest complaint were the other guests - I heard screaming arguments, and parties with loud music. The halls reeked of cigarette and pot smoke. There was blood on my bed sheets. When I got home all my clothes smelled of smoke and air freshener (they must have sprayed it all over to cover up the smoke). The room only cost $65/nite, so I guess you get what you pay fo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
As soon as we checked in the room we noticed the room smell like smoke when it was suppose to be an none smoking room. Told the front desk said that the was arware of that an we could talk to the manger about the problem in the morning. When management came the next day offered a room but was not sure when it would be available so we would have to wait, we had an appointment an couldn’t wait to change into another room. Front desk said we could refund some of the money but because we book threw expedia the can’t. When we cal... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Reservé 3 habitaciones para 5 días en eso 5 días nunca fueron a limpiar el cuarto, a cambiarnos toallas ni camas, no sacaron basura, no teníamos papel de baño en las habitaciones tuvimos que ir al lobby a buscarlo, aún después de notificarle que pasaran por las habitaciones a darnos servicio. El último día nos notifican que debíamos las habitaciones ya después de cobradas fue un total desastre.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. If we did not communicate this at the time of check-in, we are sorry. We hope you will ... read more
Won’t come back, very poor cleanliness no soap on request
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
You didnt ha e enough help @ the front desk. There was a big race there in maryland. We had to ask and come and our towels. The rooms smelled funny.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and odor issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Waited 35-45 minutes to check in due to system error but they had no backup plan and they were not accommodating after driving 9 hours to get there. We took a smoking room but that was worse than smokers can handle.We don’t think We will be staying at this hotel again
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in and the odor issue you experienced at your room. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Run down, dirty rooms - third floor smells of smoke. Expedia books you in a smoking room and then the hotel charges you extra to switch to a non-smoking room.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the cleanliness issue you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.