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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Six nights of disappointments When we checked in there was no King bed it was Queen there were no pillows, no blankets, the fridge didn't work, there was a hot plate missing and open wires to the other side and not an amenity insight. After two days of pestering, we did get a frig that worked, every item we had to go to the front desk and request. A table knife, cups for drinking coffee, the coffee maker. Then about be half the few channels we we're getting disappeared. At checkout, the TV issue was acknowledged but no compe... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Even though it advertised free breakfast apparently you had to pay upper rates to get it. I certainly paid an appropriately high rate???
Business response:
Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee... read more
Dirty rooms and no assistance from manager When we arrived our room was already dirty at check-in. The fridge had food and stains in it, razors in the shower, mold growing on the wall and towels pushed under the bathroom counter. I would never recommend this hotel to anyone. The manager wasn't there all weekend and she never got back to me regarding my issue. It was the worst experience I have ever had with a hotel and it saddened me that it was through Expedia because I book everything through them but that is likely to be ... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Promises not kept We were promised a handicapped room a week before arrival and it wasn't available on arrival. Two different receptionists made promises that were never realized. They couldn't even set the wake up call, so don't depend on that, either.
Business response:
Linda, We enjoyed having you as our guest, although we were unable to accommodate you in the suite type you requested. At times, we have guests stay over unexpectedly and it has an impact on our future guests. We make every attempt to honor our guests requests to ensure a positive overall experience. We are sorry, and we hope this will not deter you from staying with us again in the future. Thank you for letting us know how we can improve. General Manager
Don't extend your stay My main complaint was cleanliness, I tried not to look too hard for fear of what I might find. What was noticeable was a long black hair on the bathroom sink, there was a penny on the floor in the bathroom and my shoes would stick to the floor in spots. It said to me that minimal (if any effort) was made to clean. The lamp fixtures by the bed had a layer of dust that had to accumulate for many months. The room was a smoking room, I'm a non-smoker (my mistake) but to air out the room in a sold out hotel... read more
Not great Got bug bites... in bed... you do the math. Halls smell of residual cooking...
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.