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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioner did not seem to work . Shower was dirty. Room was very small. Breakfast was minimal.
Business response:
We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and will take your feedback into account. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Roaches in room Roaches on kitchen counter, bugs in bathroom. No muffins when we went down for breakfast.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
Business response:
Walter, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
our room was sold We reserved and paid for our hotel 6 months ahead of time. When my wife arrived, she was told that our room was sold and there were no other available rooms. The staff wouldn't talk to her about a refund since it was booked through Expedia. I was on the phone over an our with Expedia reps who tried to talk to hotel management about a refund. In the end, we only got 75% back. I will avoid this hotel and recommend the same to anyone else.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Six nights of disappointments When we checked in there was no King bed it was Queen there were no pillows, no blankets, the fridge didn't work, there was a hot plate missing and open wires to the other side and not an amenity insight. After two days of pestering, we did get a frig that worked, every item we had to go to the front desk and request. A table knife, cups for drinking coffee, the coffee maker. Then about be half the few channels we we're getting disappeared. At checkout, the TV issue was acknowledged but no compe... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Even though it advertised free breakfast apparently you had to pay upper rates to get it. I certainly paid an appropriately high rate???
Business response:
Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee... read more
Dirty rooms and no assistance from manager When we arrived our room was already dirty at check-in. The fridge had food and stains in it, razors in the shower, mold growing on the wall and towels pushed under the bathroom counter. I would never recommend this hotel to anyone. The manager wasn't there all weekend and she never got back to me regarding my issue. It was the worst experience I have ever had with a hotel and it saddened me that it was through Expedia because I book everything through them but that is likely to be ... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Promises not kept We were promised a handicapped room a week before arrival and it wasn't available on arrival. Two different receptionists made promises that were never realized. They couldn't even set the wake up call, so don't depend on that, either.
Business response:
Linda, We enjoyed having you as our guest, although we were unable to accommodate you in the suite type you requested. At times, we have guests stay over unexpectedly and it has an impact on our future guests. We make every attempt to honor our guests requests to ensure a positive overall experience. We are sorry, and we hope this will not deter you from staying with us again in the future. Thank you for letting us know how we can improve. General Manager
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.