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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were amazing. Stayed for 3 nights. The 2nd night was horrible. There was a strong smell of weed and drunk teenagers that were extremly loud until 2am. 3rd night i seen roaches all in the bathroom. Will not stay here again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
A majority of the third floor is smoking. When I booked through expedia I was unaware that we were signing up for smoking rooms. I mean it wreaked of smoke so bad that one of my athletes had an asthma attack. Fortunately the staff was able to move us around to different rooms but arriving late evening Friday was a bit of a hassle for the uncleanliness of the hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience. We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. We hope you will give us a second chance to make a better impression in the futu... read more
Gross gross no pillow ants in the room gross!!!
Business response:
Please accept our apologies for the cleanliness issue you experienced in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again. Sincerely, Hotel Management
should have kept looking elsewhere beds were hard as a rock, no toilet paper, shower had no pressure, toilet stopped flushing, paper thin walls let you hear EVERYTHING!!!
Business response:
John, thank you for your feedback. We are sorry for the difficulties you had during your stay and regret the inconvenience it caused. We wish we had the opportunity to resolve the issues with your bed while you were here. Also, toiletries are available upon request at the front desk and are complimentary. Meanwhile, our Maintenance team is checking the shower pressure as well as the toilet and making the necessary repairs. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Staff was very courteous. Disappointed in the room itself. No dishes or silverware. No coffee pot.
Business response:
We apologize as we didn’t explain our hotel policy to you on arrival and are sorry to know you didn’t like our breakfast offerings. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Had a two night stay and they did not clean room or provide new towels. Overall hotel has a musty/mold odor.
Business response:
Jamie, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have... read more
Room not "made-up' because of 3 night stay !
Business response:
Andrew, thanks for choosing us. We would like to offer our apologies for the inconvenience caused by the housekeeping policy. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not the value it appeared to be Staff was very nice, but the room was mediocre and a lot of details were missing. The fact that breakfast was included was kind of a joke, since it was a basket of granola bars ( I had the last one on day one, and they were all gone on day two).
Business response:
Scott, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and are sorry our breakfast wasn't to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Did not live up to pictures, also hotel allowed smoking, which is disagreeable
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.