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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinks The smell in the hotel was horrible & the smell in the room was horrible. Would not stay again or recommend anyone to stay there.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you experienced some offensive odors during your stay. We apologize that you had a disappointing stay because of it. We wish you the best in your future travels.
Roaches
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Dashanti. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Business response:
We are terribly sorry to see that you did not enjoy your time with us, Sylvia. Thank you for giving us the chance to host you, and we wish you all the best in your future travels.
I’m just disappointed in the hotel it could have been way better
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Worst Experience! Dont Book this Hotel I called the hotel 6 hours before checking in and they confirmed me that I am good to check in late as long as I arrive on the day. I arrived at hotel around 3 in the morning after a long trip, and I found no one in the premise. After calling around and waiting for 30 minutes, I found someone to talk and found out that my booking was canceled. They could not answer who canceled my bookings. I was surprised and they did not even gave me an explanation. I am not booking ever again Woodspr... read more
Business response:
Please accept our sincerest apologies regarding the issues that you had with your reservation. This is no way the experience that we intended for you and we can't apologize enough for the inconvenience that this caused. We will make sure that we address your concerns with the front desk team for immediate action and resolve. Thank you for letting us know and we hope that your future travels are wonderful ones.
1.5
Business response:
Thank you for taking time to review our hotel, Lisa. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Bruh?! There were bugs. They looked like roaches. There were crumbs in the room clearly left from previous tenants. There were also a lot of strange smells in the hallways.
Business response:
Oh no! We are so disappointed to see that you experienced issues with overall cleanliness, unpleasant odors and possible pest sightings during your time with us, Christina. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
This Place Had ROACHES!!!!! They Charged Use $1.25 A Night For More Towels Nothing Worked Light Over The Stove!!!! Omgoodness It Was Bad Experience
Business response:
We are extremely disappointed to read that this was your experience with us, and that there were issues with the light and also that you were not aware of our linen exchange policy. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.