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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and stunk
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors and problems with the overall cleanliness, Joanna. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.
Clean room, short staffed and no breakfast. No coffee in the room. Check in was slow and staff seemed to ask for extra info that I've never been required to give before. Very slow and the front desk closed early
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
the room was not as adversises the ad on booking .com was wrong
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Ellen. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating, Tracy. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
one star
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Hated it they wouldnt ket ne check im Till 3. But my plane was early at 11 so i cancelles my reservation
Business response:
Thank you for your thoughtful feedback. We are so sorry that our check-in process was inconvenient for you. Due to our check-out time being at 11AM, we want to make sure we have sufficient time to clean the rooms which is why we try to stick to a 3:00PM check-in. We are so sorry that this impacted you negatively and hope that your future travels are wonderful ones. We would love to welcome you back the next time
Stingy The front desk is there but they have the front desk covered up so you have to dial 500 from a phone on the wall to check in after hours which is inconvenient and the lady is right behind the counter and opens up the window, it seems unwelcoming. Also they did not provide enough towels and wash cloths. When I asked for extras I was told they do not provide extras due to COVID and there is no housekeeping and no tolitries in the room, no coffee maker or iron. I have stayed in many other hotels during COVID and ALL othe... read more
Business response:
Thank you for your detailed review, Sarah. Please accept our sincerest apologies that you did not enjoy simple approach to lodging and enhanced safety protocols. Since we are more a value focused hotel, we allow our guests to only pay for the items of their choosing instead of incorporating into the rate. This allows us to offer super low and competitive rates for all our guests to enjoy. We are terribly sorry for any inconvenience that this caused and do hope that your future travels are wonderful ones.
Well when I got into my room I checked everything my sheets were nasty had make up stains all over the blanket wasn’t even on the bed the GM changed my room but the next room had bugs a crazy lady woke me up banging on my door and just about everyone else’s door how that lady got into the building at 4am and stayed inside until 8am beats me. Don’t use none of the washing machine for nothing it steals your money took a good $20 from so does the drink machines! The hallway floors had wet floor signs but had chunks of mud all o... read more
Business response:
We appreciate your candid feedback, Kayli. We are so sorry to see that you experienced so many troubling encounters during your time with us. We take issues like pest sightings, maintenance issues and overall cleanliness, extremely serious. We also appreciate you bringing the issues with the customer service and noise disruptions to our attention. We can assure you that we will address these matters with our pest control provider, along with our housekeeping and management team for immediate action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,354 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.