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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price only
Business response:
Thank you for your review. We are so sorry for any issues that you experienced and hope that you give us another chance to show you a much better stay.
Nobody was there to check me in
Business response:
We are sorry to see that this was your experience! We sincerely apologize that there was no one available at check-in and will address this with the property. We are so sorry for any inconvenience that this caused and wish you all the best in your future travels.
Don’t do it very sketchy This place gave off a bad vibe! It don’t get cleaned much and the one elevator had a weird smell all the time. The front desk was closed after 7 and took forever for someone to come to it if you needed something. The people around there were sketchy and it felt like a place people were living by a weekly or monthly base due to the price point. Take your family or business elsewhere.
Business response:
Hello. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Only gitten ny sheets changed twice the whole 8 weeks i stayed
Business response:
Hello Athenia. Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future travels.
Very dirty and stunk
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors and problems with the overall cleanliness, Joanna. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.
Clean room, short staffed and no breakfast. No coffee in the room. Check in was slow and staff seemed to ask for extra info that I've never been required to give before. Very slow and the front desk closed early
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
the room was not as adversises the ad on booking .com was wrong
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Ellen. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating, Tracy. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
one star
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.