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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Hated it they wouldnt ket ne check im Till 3. But my plane was early at 11 so i cancelles my reservation
Business response:
Thank you for your thoughtful feedback. We are so sorry that our check-in process was inconvenient for you. Due to our check-out time being at 11AM, we want to make sure we have sufficient time to clean the rooms which is why we try to stick to a 3:00PM check-in. We are so sorry that this impacted you negatively and hope that your future travels are wonderful ones. We would love to welcome you back the next time
Stingy The front desk is there but they have the front desk covered up so you have to dial 500 from a phone on the wall to check in after hours which is inconvenient and the lady is right behind the counter and opens up the window, it seems unwelcoming. Also they did not provide enough towels and wash cloths. When I asked for extras I was told they do not provide extras due to COVID and there is no housekeeping and no tolitries in the room, no coffee maker or iron. I have stayed in many other hotels during COVID and ALL othe... read more
Business response:
Thank you for your detailed review, Sarah. Please accept our sincerest apologies that you did not enjoy simple approach to lodging and enhanced safety protocols. Since we are more a value focused hotel, we allow our guests to only pay for the items of their choosing instead of incorporating into the rate. This allows us to offer super low and competitive rates for all our guests to enjoy. We are terribly sorry for any inconvenience that this caused and do hope that your future travels are wonderful ones.
Well when I got into my room I checked everything my sheets were nasty had make up stains all over the blanket wasn’t even on the bed the GM changed my room but the next room had bugs a crazy lady woke me up banging on my door and just about everyone else’s door how that lady got into the building at 4am and stayed inside until 8am beats me. Don’t use none of the washing machine for nothing it steals your money took a good $20 from so does the drink machines! The hallway floors had wet floor signs but had chunks of mud all o... read more
Business response:
We appreciate your candid feedback, Kayli. We are so sorry to see that you experienced so many troubling encounters during your time with us. We take issues like pest sightings, maintenance issues and overall cleanliness, extremely serious. We also appreciate you bringing the issues with the customer service and noise disruptions to our attention. We can assure you that we will address these matters with our pest control provider, along with our housekeeping and management team for immediate action and resolve.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Sonia. Thank you for rating our hotel.
Absolutely terrible. The people that work here are extremely rude!
Business response:
Thank you for taking time to review our hotel, Krystal. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Not a pleasant stay at all. The whole place has a "sweaty boot" funky smell to it. Rooms are super noisy due to paper thin walls and ceilings. Don't expect to get much sleep or peace and quiet because it ain't gonna happen.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Marshall. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. We can assure you that we will address the issues with the unpleasant odors and noise levels with our property directly. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.