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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below Average for the Money This is an extended stay hotel, which I didn't realize. That was probably my fault, but I wouldn't have booked it if I had known, especially at the price that I paid per night. Cleanliness was pretty good and the service that I got on after hours check-in was prompt and courteous. But, what was that stench on the third floor hallway and stairwell? It's an older building that looks like it's been recreated several times. Based on my business travel experience, a location like this should cost $45 a... read more
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. Thank you for taking the time to share your feedback with us. We love to hear that you appreciated our amazing, helpful staff. #WoodSpringStaffRocks
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Low Income Housing Not a standard business hotel. Small TV. Few amenities. Not much within walking distance.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like an... read more
dog barking all night long. no dish or cook ware in room need to ask for them other places I have sand have that stuff in the room and do not need to request, was first and last stay
Business response:
Thank you for your feedback. We are so sorry that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. We hope you'll visit us again for a truly wonderful experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you were not pleased with your stay.
Make you pay for internet and it barely works. Rude staff. Told me to keep my dog kenneled. Only good thing is 24/7 laundry.
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
You get what you pay for! Assigned room key did not work, had to wait to be given another room. We were put in a non smoking room that smelled like smoke. Fire alarm got us out of our room at 11:30pm. Police talking in the hallway at 2:30am woke us up. People loitering in front and back of hotel made us feel unsafe. Worst stay ever.
Business response:
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your impressions and perspective so we can always be improving. We apologize for the inconveniences you experienced and we wish you the very best in your future lodging and travels.
Never Again When we first walked in the whole place smelled like smoke even though it was a non-smoking room. Was so bad my son had an asthma attack in the middle of the night! We had the room to the left of the entrance on the main floor and people were going out in their pajamas smoking all night long and I’m pretty sure it just got sucked right into our room along with the light from the entrance. The bed was so uncomfortable every time my husband got up about 20 springs popped! There was no shampoo. We Will never stay he... read more
Business response:
I'm so very sorry for the frustrations and great inconveniences you experienced during this stay. This is not at all the first impression we were aiming for and we are sorry we've disappointed you. Best wishes in all your future travels.
This was a very unique property as most hotels know how to manage reservations. The apparent meth addict that ran the front desk was 100% ready to show me just how big of a piece of trailer trash she was by displaying her trailer park like customer service METHods.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope there was some kind of misunderstanding about that. We are sorry that you did not have a pleasant stay with us and we wish you the very best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.