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Extended Stay America Select Suites - Loveland
- Hotels
- Loveland, CO
About this business
Location details
3915 Peralta Drive, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property seemed extremely short staff . The room quality was not well . Each hallway and stairwell had trash in it as well as the parking lot had big trash items in it as well .
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we take your concerns seriously. Rest assured, we will be addressing this issue with our housekeeping team to ensure that it does not happen again. We hope you’ll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Dump A real dump. See bathroom ceiling picture. Window screens taped up. How lazy is maintenance?
Business response:
Dear Scott, We extend our sincere apologies for any inconvenience caused by the maintenance issues you experienced in your bathroom. Thank you for bringing your observations to our attention. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved. We hope you will consider giving us a future opportunity to welcome you back and show you the flawless visit you deserve.Sincerely,Hotel Management
This is NOT a hotel. No amenities, no lobby. It's a run down building that people live in long term. Room was dirty and smelled musty and moldy, fridge didn't work, keys didn’t work, building was not secured at night. Constant noise inside and out. I don't know how they get away with charging as much as a regular hotel. You're better off sleeping in your car.
Business response:
Dear Rebecca, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you th... read more
Not stay here Overall terrible. Dirty, no trashcan in the room. No toilet paper holder. Sketchy people hanging around the building and wandering the parking lot at night. Door locks broke so they kept the doors open and unsafe. We left in the middle of the night due to feeling unsafe and smelling weed throughout our room from outside.
Business response:
Dear Jennifer, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Rest assured, we will review this with our team to prevent similar concerns f... read more
They did not have towels or shampoo. Went to get some . Said they don't supply shampoo. Room smelled badly of dirty dog. Went to desk to complain and they gave me air freshener, it didn't resolve the problem . Very noisy. By I25
Business response:
Dear Susan, We are committed to ensuring a seamless and fulfilling experience for each of our guests. We regret to hear about your experience and extend our sincere apologies for any inconvenience caused. Please be assured that we take these matters seriously and will address them with the relevant departments to enhance our guest experience and mitigate the likelihood of similar occurrences in the future. We hope for the opportunity to welcome you back in the future, where we aim to demonstrate the exceptional hospitality y... read more
Worst Hotel Ever The property has trash everywhere. The main hallway smelled atrocious and stains everywhere in the carpet. The room itself has a terrible odor. The shower had hair stuck to the sides and pubic hair in the bottom of the tub. There were people hollering and dogs barking throughout. Three out of four facility washing machines were broke and the only one working was covered in dog hair.
Business response:
Dear ANTHONY, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment and well-maintained facilities, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you d... read more
Rooms were decent Air was cold Refrigerator didn't cool Very well Limited tv options No Streaming Available WiFi was more dependable than most I've stayed in
Business response:
Dear Denny, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Loveland
How is Extended Stay America Select Suites - Loveland rated?
Extended Stay America Select Suites - Loveland has a 3.4 star rating with 1,224 reviews.
When is Extended Stay America Select Suites - Loveland open?
Extended Stay America Select Suites - Loveland is open now. It will close tomorrow at 12:00 a.m.