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Extended Stay America Select Suites - Loveland
- Hotels
- Loveland, CO
About this business
Location details
3915 Peralta Drive, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This has got to be the most disgusting, dirty, unsafe hotel I've ever stayed in! The time was sparce. I had a bed, night stand, dresser and TV. There was a full size fridge that worked and a stove/microwave but no pots or pans/utensils for use. (as a traveler you don't pack these) and they were not offered. No coffee maker and the bed may as well had been the floor. This place smelled like a marijuana plant and people smoked in their rooms and in the lobby! The cops were called more than not and there was a fight and gunshot... read more
Business response:
We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Supposed to be extended stay hotel. No plates, utensils. No coffee maker. People don’t travel with these kinds of things. It was very quiet. The front desk did give us 2 plastic spoons and 2 styrofoam cups. I was lucky to have brought tea bags with us.
Business response:
Thank you for your feedback, Catherine. We apologize that we failed to satisfy your expectations, and that we fell short in delivering an exceptional stay. Since we are more of an extended stay, our amenities do differ from that of most hotels. We apologize if you were not aware of this prior to checking in, but wish you all the best in your future travels. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay with us, Jason. We hate to see that we did not earn a higher rating, and apologize if we disappointed you during your time with us. We would love another chance to show you a much better experience the next time your travels bring you to the area.
Smelly The hotel smelled bad, the air conditioner did not work. I tried calling you guys to get some of my money back and I have not received a call back yet. I will never stay there again.
Business response:
Thank you for letting us know about the issues with cleanliness and maintenance issues, Carrie. Your feedback helps us get better. We will look into this issues and hope to resolve it efficiently and accurately. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for reviewing your stay with us, Brent. We are terribly sorry to see that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Crumbs on stove and counter , bed sheets were itchy . Seems like some transitional housing or something . Not ideal for anyone looking for a clean room .
Business response:
Thank you for your review and comments, Walter. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
This place was disgusting and people living in the rooms for months at a time, no front desk person when I checked in, the room smelled like urine and the floors were wet. Absolutely not what pictures show at all. Avoid at all costs!!
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Staff was verry nice and helpfull but I would not say these is a non smoke enviroment or a family place, It is a pity they cannot control the frecuently use of cigarettes inside the rooms, the edor is transmitted beetwen rooms through the ventilation system... smoke detectors, no smoking signs in each room could be incorporated.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Loveland
How is Extended Stay America Select Suites - Loveland rated?
Extended Stay America Select Suites - Loveland has a 3.4 star rating with 1,224 reviews.
When is Extended Stay America Select Suites - Loveland open?
Extended Stay America Select Suites - Loveland is open now. It will close tomorrow at 12:00 a.m.