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Extended Stay America Select Suites - Loveland
- Hotels
- Loveland, CO
About this business
Location details
3915 Peralta Drive, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room had a terrible smell and the bed linens appeared unwashed and stained
Business response:
Dear Kim, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
Took over 20 minutes to get someone down to check us in. The room smelled like urine, there were stains on the bathroom walls. Would not recommend.
Business response:
Dear Tanner, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Also, it is disappointing that our front desk team was absent during your time of need. We will address this promptly so that this never repeats. Please allo... read more
My room had spaghetti sauce on the wall and stove burner, then my bed had hair all over the sheets, and they were so threadbare that there were holes. I packed up and left to find another room at another hotel. I have tried to communicate several times about the issue and to request a refund, and have received no response. This property was filthy and has terrible customer service.
Business response:
Dear ToniJean, Thank you for being our guest. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure all rooms are inspected before allocating to future guests. Again, we are very sorry for the problems you encountered in your suite. Also, we regret that our desk staff could not help you satisfactorily. Please stay... read more
This was the most disgusting hotel and room that I ever stayed at. Urine on the bathroom floor, sink was not even wiped down hair in the sink, yellow stains on the bathroom walls, heavily stain carpet in room. Every time I walked in the hard floor my sneakers stuck to it. In all honesty, this should be reported to the Board of Health.
Business response:
Dear William, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team, and we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank ... read more
Good location. Not overly clean. Bathroom fan didn't 't work. Not very nice/comfortable.
Business response:
Dear Clark, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. Considering our convenient location, we welcome the opportunity to prove ourselves again as your trusted hotel in the city.Sincerely,Hotel Management
I stayed the night of the 1-2 and we are extremely upset. We get in and the microwave plate is in the sink and covered in cheese and the tables are covered in I don’t know what. The trash on the floor including a used toothbrush really set the mood.We go downstairs and let the front desk know and she offered to clean it or let us borrow towels to clean it which we opted for the first option. She said she had a housekeeper go home sick and her other housekeeper was supposed to finish the room.Which upstairs the stains on the ... read more
Business response:
Dear Makayla, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused during your visit. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Loveland
How is Extended Stay America Select Suites - Loveland rated?
Extended Stay America Select Suites - Loveland has a 3.4 star rating with 1,250 reviews.
When is Extended Stay America Select Suites - Loveland open?
Extended Stay America Select Suites - Loveland is open now. It will close tomorrow at 12:00 a.m.