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Extended Stay America Select Suites - Loveland
- Hotels
- Loveland, CO
About this business
Location details
3915 Peralta Drive, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgustingly filthy in halls, elevator and room!!!!
Business response:
Dear Thomas, Thank you for selecting our hotel and taking the time to write a review. We apologize for the cleanliness issue and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Thank you again for your candid feedback, an... read more
There is no signage to direct you where to go. They gave us a dirty room to start and then put us in a room not much better. The beds were terrible and it felt like you were sleeping on the ground and every time you moved the beds were so loud and the metal made so much noise it kept you up all night. I would never recommend
Business response:
Dear Ashley, Thank you for sharing your experience about your stay with us. We sincerely apologize for not having proper direction, your room not being clean, and the uncomfortable bed. We always strive to keep a fresh and clean environment and ensure a comfortable stay for every guest. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and sincerely apologize for your encounter. We are working with our Housekeeping team to reiterate the importance of... read more
It was dirty and very generic
Business response:
Dear Brian, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed that your room and the hotel were not clean enough. Please accept our apologies and know that we take our commitment to the cleanliness of our suites and the hotel seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all th... read more
Receptionist was really nice and helpful. My room was not clean, had pills on the floor, hair and stains in the bed, and hair in the bathtub, as well as stains and grime all over the walls and in the nightstand.
Business response:
Dear Makayla, Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Do not stand this property. There's no lobby. It's impossible to check in after hours. The other hotel guests are disgusting and loud. Absolutely do not stay at this hotel.
AVOID Very unwelcoming Facility. No Sign on the building, No outside lighting (so you didn't know what was the front or back). Cars, and buses parked wherever they please blocking one of the exits. There is NO lobby... you basically check-in, in the hall through a window (Old school motel 6). Nothing about this property is inviting. The room was clean but that's about it.... I would not recommend this facility to anyone.
I canceled a non refundable reservation because i did not feel safe staying here. Driving up the people around the building set the tone. The lighting was terrible. I went to check in and refused to get out of my car. I would rather lose out on $90 then risk stauing there.
Frequently asked questions about Extended Stay America Select Suites - Loveland
How is Extended Stay America Select Suites - Loveland rated?
Extended Stay America Select Suites - Loveland has a 3.4 star rating with 1,250 reviews.
When is Extended Stay America Select Suites - Loveland open?
Extended Stay America Select Suites - Loveland is open now. It will close tomorrow at 12:00 a.m.