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Extended Stay America Select Suites - Loveland
- Hotels
- Loveland, CO
About this business
Location details
3915 Peralta Drive, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crumbs on stove and counter , bed sheets were itchy . Seems like some transitional housing or something . Not ideal for anyone looking for a clean room .
Business response:
Thank you for your review and comments, Walter. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
This place was disgusting and people living in the rooms for months at a time, no front desk person when I checked in, the room smelled like urine and the floors were wet. Absolutely not what pictures show at all. Avoid at all costs!!
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Staff was verry nice and helpfull but I would not say these is a non smoke enviroment or a family place, It is a pity they cannot control the frecuently use of cigarettes inside the rooms, the edor is transmitted beetwen rooms through the ventilation system... smoke detectors, no smoking signs in each room could be incorporated.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Horrible!!!!!! Filthy dirty, homeless people in parking lot, trash everywhere, no one cleans hotel, no house keeping, rooms dirty! No coffee pots, no one working front desk at night!!!! Noisy!!! Never ever will recommend this hotel!!!!
Business response:
Thank you for your detailed review, Lisa. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across, and that there were issues with the overall cleanliness. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
There wasn’t anything good about this place. The so called front desk is behind a wooded sliding window which makes you feel not welcomed. You have to stand there and wait for someone to open the window. What are they afraid of? I travel all over the US I never have seen anything like it. The room smelled and had dried feces on the floor. The floors were dirty and no amenities. They charge as much as everyone else and no dishes or pans you have to buy them? Really? They say pet friendly but if you have to pay to have your pe... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Half of the staff was nice and friendly, and half of the staff was not nice or friendly. I did not feel welcome during the stay even though i paid in full. Even the coffee machine was out of service. There were no shampoo given. Trash would not even be taken out by the staff, which was not communicated to me properly. The way it was communicated was very mean to me.
Business response:
Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our super friendly staff and making our guests feel at-home. We are so sorry that this was not your experience and will make sure that we use your feedback as a valued guest to improve in this area. We hope that you enjoy your future travels and thank you for allowing us to host you.
This was by far the worst Woodsprings Ive ever stayed People fighting and management didnt answer when I called for help. Elevators were so nasty with dog hair and human Spit on the elevator buttons to push for your floor never ever will I ever stay in this Woodsprings ever again bed was not comfortable and just horrible As a Travel Nurse I will make sure none of my colleagues or anybody else have to experience this place in life.
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness and customer service with our team at the property directly. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Dan. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The place was dirty and lots of people smoking outside by all the entrances to the building. The room I selected on the website was not the room they gave me when I checked in. It was supposed to have a queen bed and sleeper sofa and it only had the queen bed and a tiny dirty love seat that was not a sleeper sofa. The room was dirty and unappealing.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel due to the issues with the unpleasant odors, overall cleanliness and problem with the reservation. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Loveland
How is Extended Stay America Select Suites - Loveland rated?
Extended Stay America Select Suites - Loveland has a 3.4 star rating with 1,250 reviews.
When is Extended Stay America Select Suites - Loveland open?
Extended Stay America Select Suites - Loveland is open now. It will close tomorrow at 12:00 a.m.