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Extended Stay America Select Suites - Loveland
- Hotels
- Loveland, CO
About this business
Location details
3915 Peralta Drive, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty it was expensive it didn't have any breakfast it didn't have any pots and pans for the kitchen the toilet overflowed all over the room and they didn't move us room and wouldn't give us a discount next day
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Our staff works diligently to ensure these types of issues are addressed and we are terribly sorry to see that this did not happen for you. Thank you for sharing your feedback so we know how we came across and can improve in these areas for all our future guests.
Business response:
Thank you for taking time to rate our hotel, Phillip. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
Thank you for your rating, Jeremiah. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Front desk is hard to find and keeps business hours, not staffed 24 hours like most hotels. Good luck if you need to check in after 7pm
Business response:
Thank you for taking the time to review your stay at our hotel, Curtis. We are extremely sorry to see that our front desk availability took away from the wonderful experience that we intended for you. Since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and apologize for the negative impression that you received because of it. Thank you so much for letting us know how we are coming across and we hope that your future lodging experiences are wonderful ... read more
Not my cup of tea For the price it was not what I expected. I could have gotten a better room for around the same price. Dogs barking , babies crying, shady characters hanging around. Room was bare bones one bar of soap in the bathroom no shampoo or any other bath room amenities
Business response:
Thank you for your feedback. We are so sorry for the noise interruptions and disturbances that you experienced, and that our amenity offerings did not meet your needs. Our staff works hard to address any concerns that are brought to their attention and we are terribly sorry to see that this did not happen for you. Also, since we are more a value focused hotel, we offer limited amenities which allows our guest to only pay for items that they need or may want to use. This helps us to keep our rates super low and affordable. Th... read more
won’t be staying again. first of all, check in was a wreck. it took about 30 minutes to just get started. yes, communication was fine, once i got to communicate with the gal. the shower had pubic hair and shaved hairs all over it. yes, she did clean the shower for us, however, it wasn’t clean when we got there. the pillows were terrible, my boot camp pillows were better. the shower had zero water pressure so if you were wanting to take a quick a shower, you’d be better off splashing water on you from the sink. if you wanted ... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Jaren. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and pest sightings for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in ... read more
Do you really want to stay here? Definitely not as advertised. Let’s start with the parking, the parking lot was a mess, cars everywhere and the street condition was pure destruction. And to top it off they roped off 3/4 of the parking lot with caution tape and BED FRAMES as barriers. Front desk area is an 8x8 prison cell. The attendant wanted nothing more than to rush me and my wife out of her area. We where greeted with a crass “what do you need?!” The rooms are small and cramped. Ours smelled of old sweaty and moldy socks... read more
Business response:
Please accept our sincerest apologies for the many inconveniences that you experienced during your time with us, Zach. Our intent is to deliver a stay that is full of great hospitality, cleanliness and comfort and we so sorry that this did not come across. The issues that you had with the unpleasant odors, cleanliness and customer service - will be addressed directly with the property for proper action and resolve. We also apologize if you were not aware of our unique amenity offerings. Since we are more of an extended stay,... read more
sub-par location Got in at 1AM and hard to get someone to checkin, room was not very nice and uncomfortable, no lamp, bed was rough.
Business response:
We are extremely sorry that you have encountered such long wait times when trying to get help from the front desk. We know that your time is valuable, and we truly apologize for the inconveniences that you encountered with the room overall. Let me assure you that we will address these concerns at the property level to ensure that the improvement in this area for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Loveland
How is Extended Stay America Select Suites - Loveland rated?
Extended Stay America Select Suites - Loveland has a 3.4 star rating with 1,250 reviews.
When is Extended Stay America Select Suites - Loveland open?
Extended Stay America Select Suites - Loveland is open now. It will close tomorrow at 12:00 a.m.