This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no soap in the bathroom. Bathtub was dirty, cockroaches in the kitchen. It was the worst hotel room in my life.
Business response:
Thank you for taking the time to review your stay with us, Yeona. We sincerely apologize for the issue that you encountered with cleanliness and pest sightings. These are concerns that we take very seriously and will forward them to upper management for proper resolve.
The room smelled like smoke, I asked specifically for a non smoking room. The TV nor Wifi worked called the front desk and the service rep informed me that it was a connection problem due to the internet. There was small pieces of crumbs on the side of the bed.
Business response:
We apologize that you did not enjoy your stay with us. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Staff was irritated that we came in. Check in was long and laborious. Room was filthy. Floors were dirty, there was a terrible smell of body odor, bathroom was not clean, and the power cord to the television was missing. We left and found different accommodations. Attempting to get a refund but even if we can’t it was worth it to take the loss! Do not stay here!
Business response:
Thank you for providing us with such essential feedback that will help us improve, Clinton. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
I want a refund My room was filthy like it wasn’t even cleaned, and smelled of cigarettes
Business response:
Thank you for taking the time to share your experience with us, Francisco. We sincerely apologize for the issues that you experienced with the overall cleanliness of your room. Our housekeeping team performs daily checklists to ensure that issues like this do not happen. We hate to see that these issues were overlooked and can assure you that we will address them accordingly. We are so sorry for the inconvenience that this caused, and we hope that your future travels are wonderful ones.
We arrived after midnight. Check in time was until 5:00 AM. The front desk was closed upon arrival & had to be called. After 25 minutes, we were able to check in. The room only had two lights, which were just over the entrance. The floor needed to be swept. There were 3 guests & 2 towels. No bedside table or lamp. Unfortunately, I won’t be staying here again.
Business response:
Hello Lesli. We appreciate you taking the time to share your experience with us. We sincerely apologize for the issues that you experienced with the maintenance and cleanliness issues. We can assure you that we take these reports very seriously and will address these concerns with our team at the property in order to avoid these issues for any of our future guests. Again, we are so sorry for the impact that this had on your time with us but do hope that your future travels are wonderful ones.
Restless nite Horrible not what I expected. Bathroom was was dirty Tub was fealty back of bathroom door was scribbled w white paint, bed covers were stained, mattresses moved from Frame every time one sat down or got up, mattress made noise when some one turned or got up les to a restless nite….and to top it off elevator recked of cigarettes
Business response:
Thank you for taking the time to review your stay with us. We hate to see that you experienced these issues with the overall cleanliness and discomfort of the bed. Our main priority is to create a stay that is full of cleanliness and comfort. We sincerely apologize that this did not happen for you and will make sure that we address these concerns with our team for further action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Uninviting All kinds of characters loitering around outside. Room was okay. Walls were dirty and elevator broken so we had to haul our luggage up three sets of stairs. Would not stay again.
Business response:
Thank you for taking the time to review your stay with us, Christopher. We sincerely apologize that you experienced these issues during your stay. We will make sure that we address these concerns with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay, Veda. We sincerely apologize for any issues that you had while with us, and we would love another chance to show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.