Extended Stay America Select Suites - Lubbock - South

Abhay 

on Expedia

4 years ago

It was worst experience and the dirtiest hotel I have stayed in. Not worth the money, it felt unsafe , the room were old and dirty with roaches and toilet not working. The elevator was dirty, the front desk was rude and the hallways smelled disgusting. Will never go back. 

Sue 

on Expedia

4 years ago

Nightmare So bad had to go to another motel. 

Brooke 

on Expedia

4 years ago

0/10 This place was gross. The room we originally checked in to had water all over the floor, so we had to change rooms. The whole hotel smelled like cigarette smoke and BO. There were no towels or paper towels in our room, not even an ice bucket or plastic cup to drink out of. No hand soap, and the lights didn’t work. The beds had no box springs on them, just a thin mattress on a creaky frame. The walls had what looked like mud all over them and the bathroom was disgusting. Maybe the worst hotel I’ve ever stayed in, DO NOT ... read more

Anonymous 

on Expedia

4 years ago

Was dirty and smelt terrible. 

Kathleen 

on Expedia

4 years ago

Disappointed I’ve stayed at extended stay type hotels before so I knew what to expect. However this was my worst experience. First the entire hotel smelt like cigarette smoke. Second our bed sheets had a stain on them. Third the mattress was on a Full size cot, not even an actual bed frame! 

Anonymous 

on Expedia

4 years ago

The motel had the worse customer service experience and I get that bc of covid they close early, we made it in at 1230am, and it took 30 plus minutes to even get someone to the front desk to even wait on us. The lady was very rude. i had 2 small children, crack heads coming in and out, kinda scary. they needed to go to bathroom, but they could not find a key. The beds were the worst i have ever laid on. no soap, no amenities, no coffee pot in room, no coffee downstairs, no one even at front desk till 10am, so no way to get c... read more

Carolyn 

on Expedia

4 years ago

BAD NEWS Well first off tgey kept my license, my key didn't work to the room after i returned getting food and there was no one on site to re-key it. Left a messafe on that phone at the 500 number and no ever returned my call. It wasn't until the next day when i saw an employee and approached her with my concerns. I was still charged for a room that i couldn't get into... 

Anonymous 

on Expedia

4 years ago

HORRIBLE place, I would never stay there again. It was dirty, ac not working, couples fighting every single day, they were so loud. They allowed dogs at property, they were barking. Front staff receptionist was so rude,and unfriendly.