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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not set up a reservation because they will still not give you a room and then go to the other people who do not have reservation and give them your room
Business response:
Thank you for your review, Holly. We are terribly sorry that we were unable to welcome you due to us being at capacity. We are terribly sorry for any inconvenience that this caused and we will communicate these concerns with the team at the property. Safe travels.
The property was in poor condition. We requested a non-smoking room and were given a smoking one. We could not stand the smell and it was difficult to breath. We left the property and went to another one. We didn’t even care about the second night that was already paid for.
Business response:
Thank you for your, Adrian. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
If you’re looking for service of any kind, this isnt the place. Asked for 2 fresh bath towels, we were told “we’re not that kind of hotel”:( Hotel halls smelled like an ashtray. Room was dirty, had dust and old food on the floor under the table/desk. Bathroom shelf above toilet hadn’t been cleaned in awhile. Covered in dust, hair and an old dried out bar of soap. Shower had hair in it. This was last minute booking for us during family weekend and nothing else was available. Never again!
Business response:
I wish you didn't have to go through that, Michael! Everyone deserves a clean and comfortable room to have a good night's rest. I understand that your concerns were not handled properly, and we are going to take the necessary steps to ensure that this situation does not happen again to any of our valued guests. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are wonderful ones.
Would not stay again, left and went to another hotel
Business response:
Thank you for taking the time to rate your stay, Samantha. We are so sorry for any issues that you experienced that caused you to have a disappointing stay. We would love another chance to show you a much better experience the next time you are in the area. Best wishes in your future travels.
Business response:
Thank you for taking the time to rate your stay, Donald. We regret to see the lower rating and apologize for any issues that you may have encountered. We do hope to have another opportunity to show you a much better experience during your next stay.
Cooler in hallway than the first room we had. Air conditioner wouldn’t work. Moved us to another room only to fight that a/c all night. Barely cooled. Room wasn’t very clean, but bedding was. Arguments broke out in the hall most of the night. Spend your money elsewhere. Will not be back.
Business response:
Thank you for your review, Justin. We hate to see that we failed to provide the comfortable and pleasant stay that we intended for you. We never want your time with us to be interrupted by noise interruptions, maintenance issues or cleanliness concerns. These are certainly areas that deserve our attention and we will make sure that we address them accordingly with our team for proper action and resolve. We do apologize for any inconvenience that you were caused, but hope that your future travels are wonderful ones.
My room was not properly cleaned and one end table was broken
Business response:
Thank you for reviewing your stay, Victor. We hate to see that your stay was not met with the high-level of cleanliness that we work so hard to provide. Your feedback shines a light on the areas that deserve our attention, and helps us improve for all our future guests. Thank you for sharing your experience and we hope that your future travels are wonderful ones.
It was worst experience and the dirtiest hotel I have stayed in. Not worth the money, it felt unsafe , the room were old and dirty with roaches and toilet not working. The elevator was dirty, the front desk was rude and the hallways smelled disgusting. Will never go back.
Business response:
Hello Abhay. Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.