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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare So bad had to go to another motel.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
0/10 This place was gross. The room we originally checked in to had water all over the floor, so we had to change rooms. The whole hotel smelled like cigarette smoke and BO. There were no towels or paper towels in our room, not even an ice bucket or plastic cup to drink out of. No hand soap, and the lights didn’t work. The beds had no box springs on them, just a thin mattress on a creaky frame. The walls had what looked like mud all over them and the bathroom was disgusting. Maybe the worst hotel I’ve ever stayed in, DO NOT ... read more
Business response:
Thank you for this detailed review. We completely understand your frustration regarding the experience and are terribly sorry that your visit was not the exceptional one that we intended for you, Brooke. We work hard to remain diligent in our cleaning protocols and cannot apologize enough if we fell short during your stay. Your feedback shows us the areas that deserve our attention, and we will make sure that this is addressed at the property level for proper action and resolve. Thank you for allowing us to host you and we w... read more
Was dirty and smelt terrible.
Business response:
Thank you for your review. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
Disappointed I’ve stayed at extended stay type hotels before so I knew what to expect. However this was my worst experience. First the entire hotel smelt like cigarette smoke. Second our bed sheets had a stain on them. Third the mattress was on a Full size cot, not even an actual bed frame!
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Kathleen. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The motel had the worse customer service experience and I get that bc of covid they close early, we made it in at 1230am, and it took 30 plus minutes to even get someone to the front desk to even wait on us. The lady was very rude. i had 2 small children, crack heads coming in and out, kinda scary. they needed to go to bathroom, but they could not find a key. The beds were the worst i have ever laid on. no soap, no amenities, no coffee pot in room, no coffee downstairs, no one even at front desk till 10am, so no way to get c... read more
Business response:
Thank you for your feedback. Please accept our sincerest apologies for the issues that you experienced with customer service and any type of miscommunication. We work hard to deliver a stay that is superior and full of hospitality and we can't apologize enough that this did not happen for you. Be assured that we will use your feedback to address these concerns and improve the quality of service that we give to each and every guest. We hope that all your future travels are wonderful ones.
BAD NEWS Well first off tgey kept my license, my key didn't work to the room after i returned getting food and there was no one on site to re-key it. Left a messafe on that phone at the 500 number and no ever returned my call. It wasn't until the next day when i saw an employee and approached her with my concerns. I was still charged for a room that i couldn't get into...
Business response:
Oh no! We are terribly sorry to hear that your stay was not the pleasant one that we intended for you, Carolyn. We never want your stay to be less than perfect and can assure you that we will address these concerns with our team for further action and resolve.
HORRIBLE place, I would never stay there again. It was dirty, ac not working, couples fighting every single day, they were so loud. They allowed dogs at property, they were barking. Front staff receptionist was so rude,and unfriendly.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Worst hotel ever The hotel was stinky reeked of cigarette smoke. People running up and down the halls after midnight and also our neighbors were yelling loudly and fighting we left at 1 am after not being able to get a hold of any management and luckily found another hotel.
Business response:
Thank you for sharing your experience, Marisa. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels with our team at the property directly. We do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.