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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay elsewhere Checked in after hours, nobody available at the front desk. Have to call a number and wait for the worker to come and check you in. Bed was horrible. You get what you pay for.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
You pay for what you get. Cheap hotel equals that kind of stay. Broken bed, not the cleanest.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
felt like a crackden, i did NOT feel safe at all. luckily my bf was with me or i probably wouldn’t of even slept. i’m not a fearful person at all but even i felt uncomfortable. room felt gross.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
No lamp, no coffee maker, horrible sheets and towels (stained), noisy guests slamming doors all night long, windows tracks so dirty you cant slide them open. Marijuana smell on whole floor. Barren room. Other motels for the same price are much better. Never again.
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
The outside of the facility was well kept. We waited a good 10 or 15 minutes before the Desk Service Representative came to check us in. We called twice for the check-in. The inside was not cleaned. There was left-over food containers in the refrigerators. There was NO CARPET on the the bedroom floor. There were dead bed-bugs on the bathroom floor. I took pictures of the dead bed bugs. We asked for a refund immediately. The hotel representative said I had to contact Expedia for a full refund. We made reservations at another ... read more
Business response:
Hello. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels
This not the ideal property. The rooms were in bad condition. Bed sheets were stained, towels looked as if they had not been washed. No shower curtain, and the list goes on.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Arrived and the place looks great on the internet, but is dirty and unkept in reality. Used for long term weekly rentals by questionable people. We ended up cancelling and staying somewhere else. The bed sheets were dirty, the floor has dog poop and pee on it and the commode had a human feces explosion in it. The bathtub and refrigerator looked like they hadn't been cleaned in months. Spoke with the general manager, and she did not care at all. Front desk lady was super nice and issued our refund.
Business response:
Thank you for your detailed review. We can't apologize enough for the issues that you experienced with the overall cleanliness and customer service. We hate to see that your stay was less than perfect because of this and can assure you that we will address these matters with the team at the property to avoid these issues in the future. We are so sorry for any inconvenience that this created and wish you all the best in your future travels.
Wet Surprise on the Bed It was horrible; it took about 45 minutes for someone to let me check in, felt like I was checking into a prison, when I finally got to my room and ready to lay down to go to bed, I laid down and the bed was soaking wet and only in the middle, it was cold and had a perfume smell to it, I'm sure you can imagine what the heck I laid on, I was so grossed out it made me ill the next day, I didn't try to get a new room because it was so late and of course it took too long for someone to come check me in I ... read more
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our housekeeping and front desk team and look forward to making the necessary adjustments for all our future guests.
Looks better in pictures. Lubbock was mostly sold out so few choices available. This place looks better outside and in pictures than it really is. Towels were either badly stained or dirty, not sure which, but skipped risking a shower.
Business response:
Oh no! We are so sorry for any issues you experienced with the overall cleanliness. We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Debbie. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.