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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
NEVER AGAIN! HORRIFIC was an understatement!!! Took 30 minutes before we got checked in, and when we finally did 1 room was not even cleaned or ready. The other room was disgusting....not clean. Stained towels and sheets, whole room was dirty, old food in the kitchenette drawers, and people yelling and slamming doors until 4 in the morning. Was so bad I was did not even want my dog to sleep on the floor! If it had not been so late and could have found somewhere else with availability we would have left...even considered slee... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience, Stephanie. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much b... read more
Go elsewhere. Gross. Get what you pay for I guess but even more gross than I thought. It smelled and you could tell not properly cleaned. Not to mention there was a screaming match between two guys in the hallway that resulted in beer spilled all over the floors.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Business response:
Thank you for taking time to review our hotel, Julio. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Doesnt offer 24 hr service I checked in at 3:30 and had to wait admit 10 minutes for someone to come help me. Then we didn't go to our room took 9pm and the tv didn't have a signal. I called the # and the person wasn't even at the location and he stated someone would come to the room. I decided to go to front desk but it had closed at 8pm. No one came to the room to assist. The bed was very uncomfortable as well. When we went to leave the elevatordidn't work so we had to walk 4 flights of stairs. I won't be staying here agai... read more
Business response:
Thank you for your candid feedback, Sandy. We are so sorry for the issues that you experienced with the delay in checking in, TV issues and the discomfort of the bed and problems with the elevator. I can't tell you how disappointing it is to hear that you encountered these issues and can assure you that we will address these concerns for immediate resolve with our maintenance and front desk team. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay at our hotel, Tracey. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.