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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is always dirty and you have random people knocking on the door non stop. Looks decent from the outside but inside is filthy! Nothing in the place works something is always breaking down and the workers are rally rude and seems like they are on drungs.
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and pest sightings for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all you... read more
Its always stinks and no one ever cleans. Front desk is rude. My light from the restroom didnt work and the resk peolpe lied and said they would fix it and
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and got a negative impression of our staff. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.
Filthy The bathroom was filthy, hair in the shower, Fluids running down the wall. The hallways and elevators were beyond filthy.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
The facility was extremely dirty and reeked of cigarette smoke.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you experienced some offensive odors and issues with overall cleanliness during your stay. We will make sure that we address these concerns with our housekeeping team at the property so that we can ensure a better experience for all our future guests. We apologize that you had a disappointing stay because of it.
Trashy, poor customer service, bad area, room was horrible, bed was horrible.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Frank. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
Thank you for your feedback. I'm sorry we did not exceed your expectaions and wish that our accommodations had better met your needs during this stay.
Room was dirty when we arrived. Management was extremely rude,!hotel staff was horrible, toilet was clogged for 3 days and I was told to just use a plunger
Business response:
We are so sorry that you experienced so many issues during your time with us. The problems you experienced with the cleanliness, maintenance issues and customer service - are not at all a reflection of the high level of service that we provide. We appreciate you bringing this to our attention so that we may address this on the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future lodging experiences.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Pretty dirty. Bed sheets and towels had stains in them. People would leave bags of trash next to the elevator and it wouldn’t be picked up for days. Elevator smells horrible.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Eduardo. Again, thank you for sharing t... read more
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.