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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i booked ONE night with my ONE YEAR OLD. reviews were so far off on google. i can truly say motel 6 is more clean than this place. the “lobby” was nasty, elevator smelt terrible and so dirty. the room was HORRID. the floors were so dirty, weren’t even swept, all top surfaces were full of dirt/dog hair. the halls smell so terrible and are so dirty, stained sheets, no bible in room, shower was dirty, toilet was worse, the bathroom light didn’t even work....one top of all that, there was many people hanging around the parking l... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Amadi. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and pest sightings for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in ... read more
This hotel is trash and so are the people running it are too. Place is nasty and never cleaned
Business response:
Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
Thank you for taking the time to review your stay at our hotel, Kevin. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy your time with us and that our accommodations did not meet your needs. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Eric. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I reserved a room online through hotels.com and got there only to find out there were no rooms. Overbooked. Slept in my truck because that was all the money I had in bank. Thanks.
Business response:
We are so sorry to hear that there was an oversight on your room reservation. We want to assure you that we will reach out to the front desk staff to ensure that these issues are not repeated in the future. We are so sorry for any inconvenience that this caused but hope that all your future traveling experiences are wonderful ones.
It took 40 minutes for anyone to show up at the front desk to check in. I would have gone somewhere else like 3 other couples did because we couldn't check in,but they already had my money.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.