This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First I had to wait 40 minutes to be checked in. I checked in late afternoon so you would think the room would be clean. But it wasn't. The room was dirty with bed unmade, etc.... Only other room was smoking and I'm not a smoker but I needed a room so I took it. That room had two unmade beds and was dirty too! Needless to say I was out of there! And I never felt safe the entire time I was there. Never will I return. And there was a family that checked in before me and returned back to the counter to inform them that their ro... read more
Business response:
Thank you for this feedback. We are known for being super clean and we are embarrassed that we disappointed you with a less than sparkling clean room.
Terrible place. I walked in and my sheets were dirty with dog foot prints. It was obvious that they did not change out the sheets after the previous customer. I was ther for two nights and both nights someone broke into cars.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. We hope you'll stop by to see the changes we make.
Only for extended stays Bad, stunk like cigarettes...no amenities. Would never stay again.
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
The room was dirty and a smoking room when we had reserved a non smoking ( which wasn't available)
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of not receiving your preferred room type. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
We arrived at the hotel around 9pm and the office was closed. I had to call customer service and then the called someone to come to the office and check us in. Then our keycards didn’t work so had to call again. This whole process took over 30 minutes. We were also very tired from driving all day. The room was ok but there wasn’t a coffee pot or blow dryer. First time I’ve stay at a hotel even motel that didn’t have any. Also I thought it was weird that there is a full kitchen but no pots or pans, silverware or glasses. We w... read more
Business response:
Thank you for sharing your insights and impressions of your stay with us. I'm so very sorry that you were not expecting our unique amenity offerings --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Overall the property was nice, but you can tell it has been there for several years now. Did not like having to wait in line even though I arrived promptly at 3pm for check-in. Many other guests were there at 3pm too, and so we had to wait, as there was just one employee at the front desk. Roughly 15 minutes later, I made my way to my room. Though the door was wide open. It had apparently not yet been finished being prepared for a new guest. The beds were unmade, linens on the floor, refrigerator and freezer were wide open, ... read more
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. About breakfast, while the hotel does not have a kitchen (required to offer breakfast), we are proud to offer in-room kitchens in every guest room. Thank you for sharing these details about your first experience with us.
Avoid this hotel. Probably worst experience I have had with a hotel. We arrived around 11 after driving all day only to find the front desk was closed, yes closed, big gate shut down at the counter. Instructions were to call 500, I did and was put on hold for over 45 minutes, after which they said they would call someone to check me in, another 30 minutes later and I was in. The bed felt like something from the chamber of horrors, then getting up to take a shower the next morning, only to find no soap and no shampoo. Never a... read more
Business response:
I apologize for the long delay at check-in and wish we had impressed you more positively. Thank you for sharing your feedback with us.
Roaches! Getting ready to fall asleep on the hard mattress that you can feel the springs in and my friend started screaming roaches. I got up and sure enough ROACHES! I told the front counter lady and she didnt seem shocked. Just more concered that i was going to leave bad review which i am and did. Lubbock texas location south side.
Business response:
I'm so sorry to hear about your experience. We take every suspected pest sighting very seriously and I'm sorry it did not come across to you how diligently we acted. We apologize for the inconveniences you experienced during your stay with us and wish you the very best in your future travels and lodging.
When we went into the room the plugin for the room heater/air conditioner was actually burned out. Therefore no heat for an extreme cold night. The plug for the heater/air conditioner was shorted out and burned. Couldn’t reach front office to report it. When we tried to open the door from inside we were locked inside. There were no other rooms available so we had to leave and drive home. We drove home arriving at1:30 am.
Business response:
I'm terribly sorry to hear about the heater problem. I hope you have only wonderful, cozy travels ahead.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.