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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I won’t be staying there again. Nothing special about this place
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay nor earn you recommendation. We wish you the very best in your future travels.
Avoid at all costs! The keys had to be reprogrammed 4 times. The toilet leaked around the bottom when you sat on it. Bed was horrendously uncomfortable and the road noise from outside was so bad you might as well have been sleeping outside by the highway. Never again!!!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry you did not enjoy our accommodations. Thank you for your feedback and we wish you the best in your future travels.
Smokers Hotel Not a great hotel, smells like smokers smoke inside of hotel rooms.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
The property had a the feel of a cheap, shady, weekly room rental. Front desk was cluttered, staff unprofessional in behavior and appearance. Stale smelling room. The bathroom was dirty- hair in the tub and gunk around the sink faucet. There were crumbs around and under the microwave. There was a dog barking in a room above or to the side of us for quite awhile in the early evening. I've stayed in better places for the price, for sure. Luckily we were in and out quickly with just a one short night stay.
Business response:
We are so very sorry to hear that our accommodations disappointed you during this stay. Thank you for sharing your feedback so we know how we're coming across and what we need to address.
Poor
Business response:
We wish you stay with us had been more enjoyable. Thank you for taking time to rate our hotel.
No coffee, no cups to drink water from, no shower curtain. Bed was comfortable but there’s a few things I could’ve added
Business response:
Thank you for your comments. We appreciate hearing what you loved and what you wished for. We're sorry you were not expecting our limited amenities so we appreciate all the more your reminders about bringing personal items which are sure to help fellow travelers make the best use of our kitchen facilities and accommodations.
No. Check in - poor employee was by herself with 5 people waiting to check in. Not her fault, per management decision on graduation weekend. Room - tiny, but I didn’t expect much. TV was on when we got to our room? I then realized the tv remote didn’t have batteries. I called to the front desk and they said I can come get batteries if I needed some. The bathroom lights didn’t work. Yes, you heard it right, we did not have bathroom lights. After the battery incident, I decided not to ask the hotel staff to send someone up to... read more
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. I know that doesn't make up for the unpleasantness that you went through but I wanted you to know that you matter to us and we're sorry we disappointed you, especially on such a joyous occasion for your family.
Business response:
We are sorry you did not enjoy your stay with us.
Pay extra money and stay somewhere else. The room was super dirty. It didn’t appear to be cleaned in between customers. Hair in the tub that wasn’t mine, dirty floors and a razor under an ac unit that wasn’t mine. The hotel rents for the month so there are questionable people staying there. Both nights I was afraid to stay alone in my room. At 2:30 I was woken up by people cussing right outside my door.
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.