This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked on line for 2 nights but plans changed and only stay one night. Would not my money for a night I did not ever stay. Hotels.com should consider dropping them , never again
Business response:
Mike, we regret not being able to to assist you appropriately regarding the cancellation of your reservation. Kindly note, since the reservation made is non-refundable, we regret our team is unable to process the refund on the amount you paid. It is never our intention to disappoint you in any way, and we hope you give us a chance to accommodate you in the near future. Sincerely, Hotel Management
The room was not maintained for all period I've visit the hotel Corridor smells bed due to bed vitalization while people were cooking at their rooms.
Business response:
Thank you for being our guest. We apologize for the smell you experienced while you were here and the inconvenience you had due to our housekeeping policy. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I didn't like anything about the experience. I was dirty because of the contractor's. Nothing like the pictures i picked on line worst experience ever
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I FOUND BEG BUGS IN BED WAS BITTEN HAD TO GO TO DEMATOLOGIST AND PICKED UP PRESCRIBE CREAM FOR TREATMENT OVER ALL COST WAS 120.00 REQUESTED MANAGER TO CONTACT ME AND WANTED REINBUESEMENT FOR ENTIRE STAY AND REINBURSEMENT FOR DOCTORS COST NEVER CONTACTED ME
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
too close to the expressway It’s all good except that it’s too close to the expressway
Business response:
Michael, thank you for writing us back. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. However, we are sorry for the noise issue you experienced while you were here. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Don't stay long Smoker in hallway, so smoke smell came in room. Desk agent not very friendly
Business response:
Gregory, thank you for being our guest. We are sorry you did not experience the best from one of our associates and for smoke smell you experienced. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our housekeeping team to deep clean the hallway to remove the odor. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
When checking in the front desk lady wouldn't speak other than in two-word commands such as "Drivers License", "Credit Card" etc. No please, no have a great stay. She was miserable being there and didn't mind showing it. The room I received was clean but had a smell like a chemical trying to cover up a smoking room. The bed was really hard and the sheets and towels have seen there better days.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.