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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We won’t be staying here again! We stayed for two night. Horrible customer service at the front desk, no one was in a hurry to assist us at check in or check out. We were not welcomed at all. The stovetop was not cleaned and had crumbs all over the burners. The microwave was not cleaned and smelled horrible. The refridgerator knocked our entire stay, so that was annoying. The shower got luke warm at it’s best. The fitted sheet on the bed kept coming off to reveal disgusting yellow stains on the mattress cover. There was also... read more
Business response:
Caiti, thank you for your review. Please accept our apologies for the difficulties you encountered during your stay. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate actions to prevent such incidents from happening again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Garbage There was no toilet paper. The lamp was unplugged and when we moved the bed to plug it in there was pistachios and empty Coke cans under the bed and dresser.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel staff screwed up and gave my room away to another guest at 3:30 am and I had 4 people walk into my room.and walk me up at 3:30 am. Will not stay there again.
Business response:
We appreciate your honest feedback regarding your recent stay at our hotel. Please accept our apologies for the inconveniences that you experienced at our front desk. We are working with our front desk associates to prevent future issues. We take great pride in the services we offer, and obviously we fell short of this during your visit. Thank you again for sharing. We hope that you will give us another chance and stay with us on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
The amenities at the Waukesha facility is less to be desired. The TV service in my room was not functioning at all during my stay. Was not able to watch the Brewers. The free breakfast was totally misleading. (coffee and granola bar)
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding the television set is shared with the maintenance team to do the needful. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Horrible experience First, my original room wasn't cleaned. The guy said the maid marked it as clean, but it wasn't. In my new room the bottom sheets were filthy, stains that weren't from me on them. Trash was on the first floor hallway, that looked like it hadn't been taken out in weeks! Unsure if I'll be coming back.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. Your concerns are disscussed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Cheap hotel Grab and go breakfast was just coffee no muffin or any actual food. The room had a very musky smell to it.
Business response:
Thank you for reviewing your stay. Please accept our apologies for the odor you experienced in your room and for not meeting your expectation with our grab-and-go breakfast. We assure you that we have discussed your feedback with our housekeeping team and has asked team to deep clean the room to remove the smell. We will also share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope to have the opportunity to make a much better impression on a future stay. Sincere... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
A very average property. In the event you enjoys a reasonable starter starter breakfast stay somewhere else. Nowhere to eat except your room. Offering instant make it yourself hot cereal , fatty pastries and NO juice.
Business response:
Jon, thank you for being our guest. We are sorry that our grab-and-go breakfast offerings were not to your liking. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Thanks again, and we look forward to seeing you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.