This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked Queen room online but when I got there they said they don't have anymore Queen room. So I was sent to another nearby extended stay America that was 5 min drive away but was also turn down by the front desk lady because she couldn't or don't care about customer first. I Kno it's a little difficult to transfer the reservation over but there was other possible ways out but I guess the front desk lady didn't put customer first and we have to leave because she didn't try hard enough.
Business response:
Shia, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
TV speakers were distorted, the room was not maintained each day, the free wi-fi was unusable even for email most of the time.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
everything was extra The hotel advertised a kitchenette and coffee pot but wanted me to RENT those items. We have stayed in many many hotels and have never had a hotel, especially one that advertised itself as an extended stay place require a fee for the basics. Breakfast was also less than expected. more like a snack.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Intruder Alert Someone walked into our room. We heard someone at the door but didn't expect it to open! We didn't get a good look at the person because they left rather quickly. When we brought this up to staff they didn't seem to really be concerned about it. Unfortunately we weren't able to find lodgings elsewhere so we had to stay, even when the room next door was watching TV all night, with no help from the staff to help remedy the situation. I honestly feel awful that I paid for this nightmare fuel.
Business response:
First of all, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible, blood stained shower curtains, room smelled like cigarettes smoke. Huge stains all over the bed, comforter and sheets. Stains on chairs and carpet. Roaches in the staircase.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
ripped off I was charged for the room by hotels.com and still had to pay a 100.00. Not using hotels.com again!
Business response:
Patricia, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We would like to inform you that please reach out our front desk regarding the charges as they will provide you with a detailed explanation. I truly hope this incident will not prevent you from staying with us again. Sincerely, Hotel Management
Did not respect privacy sign We left the hotel for the day around noon. Put the sign on our lock that says do not disturb. We come back to find somebody was in our room. They opened the door and left a letter on the counter but it could have been slid under the door just as easily. The next few nights we can home, we always felt as if somebody was in our room again. Never staying here again.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
This is NOT a hotel!!! This is not a hotel. There is no maid service. The rooms are not vacuumed. Towels are not changed. Basic supplies for the mini kitchen are not provided. They claim to provide coffee pots, they do not. It is a very basic semi-clean place to sleep.
Business response:
Tim, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not commu... read more
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.