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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again First of all, I had reserved a studio King and ended up with a queen. Went back to desk to be told there were no Kings available so what is the sense of reserving a King when there was none to be had upon check in. I paid for a King and received nothing back for a lesser room. The entrance closest to our room was disgusting as all of the garbage was overflowing out of the container and stunk. There is no ice machine in the hotel. You have ice cube trays in the freezer but I only stayed one night and did ... read more
Business response:
Thank you for your recent review of your stay. I am so disappointed that we did not have a king room for you, and that the trash was not taken out. Please accept my apology. I was glad to see that you liked our location. In response to your feedback, I have spoke with our team to ensure we have the proper rooms for each reservation, and that we the trash is being taken out daily. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel ... read more
Was Disappointed In Hotel . Old Outdated. TV serviced Stunk kept Losing Signal.
Dirty Hotel and Old After traveling all day,I checked in at 9:30pm. I expected a clean room .Upon arrival, the room had prominent dirty oil stains in room 326 .The bathroom was not cleaned.The mirror was dirty and the toilet looked the same.The sink was old and cracked.Around the night stand there was pieces of crackers, left all around it.I called the front desk,and was given a change.There was no offer to bring me the keys since,my next room was on the same floor.I had to bring all my things downstairs to pick up the keys.... read more
Check in is 3PM, Yah right! We had reservations for 3 rooms for our whole family. The only one ready when we arrived, after 3 was still dirty. The one that we needed for infants to take a nap, wasn't ready until after 6PM! So much for naps!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for your experience at check-in. To prevent this from happening again, my team is working to ensure that every room is cleaned in a timely manner for our guests when they arrive. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Room was nit ready at check in time, or an hour and a half after. It smelled like an ashtray when we got into it. The airconditioning was sporadic, and the bathroom had clear damage from water or condensation above the tub. Management did provide a certificate for a free night, and was friendly and helpful.
Hotel was just not up to par. Burn marks in carpet. Stains on sheet when I arrived. TV stations constantly would go in and out.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness and maintenance issues you experienced. In response to your feedback, I will review our cleaning and room inspection procedures with our staff. Additionally, we are scheduled to have the carpet replaced in many of our rooms. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,460 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.