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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what we paid for We had prebooked King rooms for our weekend stay. Upon arrival to the hotel we were informed that there were no king rooms available for us but they would put us in queen rooms or we could load back up and go down the street. We opted to stay since we were already unloading. We checked in and were informed one of our rooms was being cleaned and would be available in 15 minutes, which is not unreasonable. So we gathered in the other room for a short time and then went as soon as the room was done. Later t... read more
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry for the cleanliness issues you experienced while you were here. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Terrible Stay Do Not book at this hotel!!! This is the worst Extended Stay that I've ever stayed in. The pillows smelled. The sheets were beaded. I could feel the bed springs poking at my back as I laid down. The room smelled like people smoked in there even though it was a 'non-smoking' room. They didn't have enough parking and the lot was full. They advertised it as free continental breakfast but they served, in their word, "grab and go" breakfast of instant oatmeal and coffee. Very disappointed.
Business response:
Linny, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Booked it, Got Confirmation, Gave Away My Room Worst experience ever. I booked my room through Expedia and received my confirmation number. That night I went to the hotel and lugged 200lbs of camera/video gear and luggage into the lobby only to find out they gave away my room that had already been charged to my credit card. The front desk was rude and unwilling to assist in anyway. I will never stay or attempt to stay at this location again.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you and provide you with a much better lasting impression. General Manager
Hotel Nightmare The staff is extremely rude . Staff Rolls their eyes because paying customers staying in the run down gritty hotel ask them a question and it seems to inconvenience them to answer it. The tub is caked with soap scum and rooms smell like an old casino in a "smokefree" room .My clothes reak of cigarettes. Never stay there!!
Business response:
First of all, we apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training to our team, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Business response:
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Nice hotel, good price, terrible hotel manager The hotel never received my reservation from Expedia, and was very rude to me and the Expedia agent while we were trying to work out the issue. The manager reluctantly and rudely provided me with the room I had already paid for after the documentation was provided. Despite that, the hotel was clean, spacious, and quiet. The hotel manager should not be in the customer service industry until she's worked on her personal and problem solving skills.
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts so that no future guest experiences the same. On a positive note, we are pleased you liked your clean room and convenient location. We hope you will consider returning to our hotel so that we can serve you better. Sincerely, General Manager
Cheap for a reason Hotel was nice in that it was super cheap! However, the bed was uncomfortable, the blankets were super thin, no coffee throughout the day. It was very cheap, so I'm glad we saved some money.
Business response:
Chad, we want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
Kao, thank you for choosing our hotel for your visit. On behalf of our entire team, please accept our apologies for not living up to your expectations. We hope to have the another opportunity to provide you with the stay you expected from us. Sincerely, General Manager
Would not stay again First of all, I had reserved a studio King and ended up with a queen. Went back to desk to be told there were no Kings available so what is the sense of reserving a King when there was none to be had upon check in. I paid for a King and received nothing back for a lesser room. The entrance closest to our room was disgusting as all of the garbage was overflowing out of the container and stunk. There is no ice machine in the hotel. You have ice cube trays in the freezer but I only stayed one night and did ... read more
Business response:
Thank you for your recent review of your stay. I am so disappointed that we did not have a king room for you, and that the trash was not taken out. Please accept my apology. I was glad to see that you liked our location. In response to your feedback, I have spoke with our team to ensure we have the proper rooms for each reservation, and that we the trash is being taken out daily. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.