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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would never stay here again! The room is the size of a normal hotel not at all the size of a suite. Have stayed at much better extended stays. This extended stay was a big disappointment! The breakfast was a small table with breakfast bars and not much else and no place to eat.
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that your stay did not meet our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Okay at best. The room was okay. Not the cleanest and the neighboring rooms cook all day and it stinks up that hall.
It's ok... Booked queen and was initially told on check in there were only rooms with 2 double beds... Had to complain to get what I booked (turns out there were plenty they just were trying to get rid of the double rooms). I booked extended stay for the kitchen... Which was empty of anything other than fridge and stove. Not plates, forks, etc. after coming home with food (since I couldn't make any) I called down for a fork and knife. Was told it would be brought right up... 30 mins later and very cold food I finally walked ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you were originally given the wrong room type, and that you did not receive dishware in a timely manner. Please accept my apology. To prevent this from happening again, I have reviewed our check-in procedures with our front desk staff and coached them to ensure we are quickly responding to guest requests. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opport... read more
Outdated and odor Hotel unfortunately is super outdated and has a very distinct odor that is in both the hallway and was in the room I had. Was not a place I would have been to excited to stay at with my wife and kids.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that our hotel did not meet our company’s high standards. Please accept my apology. In response to your feedback, I am happy to say that we are scheduled to receive a renovation in the near future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Head to Brookfield instead The hotel itself was fine. I was in room 214. It smelt like they used dirty water from a urine spill to clean the carpets and towels. I transferred to the other Extended Stay down the road 2 miles in Brookfield.
Business response:
Thank you for your review of your stay with us. I sincerely apologize that you encountered odor issues during your stay. I discussed your comments with the team, and we are making sure that the rooms and linens are clean, fresh, and odor-free. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Falling apart, look across the street instead I had stayed at an extended stay in NC it was exquisite; thus one abysmal. The hardware holding the wiring down on a lamp was hanging loose, the carpet was coming up, the edge of the faux wood on the desk was hanging loose, as i opened the shower curtain it fell off the wall on one end. There is no coffee pot in your room, you have to ask for everything except the fridge and the microwave. There is another hotel in the neighborood that i probabably cant name here, but i stayed at... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to read of the condition of your room. This is unacceptable. I discussed your comments with the team, and we are in the process of renovating a good portion of the hotel. As well, I am sorry that our request policy for the kitchen equipment was an inconvenience for you. I will work with my staff to make this process easier for guests. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will r... read more
dave The room smelled like someone was frying fish in it. Garbage piled up all over the hotel and out by the dumpster. No ice machines in the entire place.
Business response:
Dave - Thank you for taking the time to write a review of our hotel. I am sorry to hear about the odor and cleanliness issues you experienced during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this issue is not repeated in the future. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.